On Fri, Apr 14, 2006 at 09:46:15AM -0600, Chad Groneman wrote: > > Once in a while, I file bugs and feel they're not getting proper > attention. I don't know what's on the developer's plates, and don't > want to scream and yell when they've got more important things to do, > but at the same time I want acknowledgement from someone. I don't know > what my expectations should be, but right now my expectations are that > most bugs be acknowledged within about 24 hours, especially if I mark a > bug as "Major" severity. > > What should my expectations be? > > In particular, I'm concerned about 166027 (filed about 24 hours ago).
Just some comments: - bugzilla is a developement tool, not a support or CRM tool. Meaning, the priority is to aid the developers in their work, not keeping "customers" happy. A developer might acknowledge a bug the moment he begins working on it, not the moment he receives it. - you should realize that the majority of the developers are located in Germany (that's in Europe). There are time differences involved (not everyone works 24 hrs/day like Andreas Jaeger), and cultural differences (there's a public holiday today). - so, basically, you filed a bug after office hours yesterday while there's a public holiday today. Not a very big chance to get developer attention. - and while I'm at it: monday will be a public holiday, too. So don't hold your breath till tuesday... Rasmus --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
