On Monday 24 December 2007 08:17:21 am Stevens wrote: > On Monday 24 December 2007 02:45, Rajko M. wrote: > > Stevens, > > > > Be careful calling the names and showing so little understanding how big > > is human kind knowledge. > > > > Doctor, lawyer, financial advisor, teller, car mechanic, electronic > > repairer, plumber, electrician, roofer, etc, etc, don't complain when > > customer can't describe problem or his ideas using exact names, it > > doesn't matter how educated or not is a customer. > > > > Doctor that doesn't know plumbing is not considered as unusual, but in > > your opinion the same doctor that doesn't know how to use computer is?! > > What's wrong in this picture? > > Rajko: > > As Winston Churchill once said of England and the USA... > "two great countries separated by a common language". > It describes our positions on this subject. > > I think that you fail to understand just how stupidly some > "educated" people can act.
I know what is support. It was part of my job for a long time. I served people with various backgrounds. Everyone has right on bad days, personal limitations, bad teacher, wrong conclusion, etc. We all have some specialized knowledge, and it is the specialist that has to translate customer talk to something that can be logged and later issued as work order. What is customer educational status for unrelated field is completely irrelevant. It can help if it is result of guy being smart (as suspected), but otherwise it is just another customer. Show respect to a person, but never let them take ownership of a problem. Sounds simple, but it is not :-) Support calls that are comming from people with high social status, that are used to take over and lead any conversation, or are in position to hurt if not happy, are classic examples where taking ownership is not easy. > That characteristic is why, when > I go to hire someone, I do not ask for a degree. I have found > through bitter experience that being able to make it through > college has nothing whatsoever to do with one's ability to > think. It is that lack of a rational thought process which > allows me to categorize those people as IDIOTS. Idiot lacks mental ability to think. The 99% of all dumb things that support is facing is one time, bad day event. You can see many people doing the same thing, but it doesn't mean they all are permanently unable to comprehend what is wrong. It just means that many people have bad day once in a while. > Look into their eyes. If the lights are on, odds are someone > is at home. If not, don't let them in front of a computer. It is good if you have chance to look in the eyes, otherwise you have to be very good listener/reader to get the idea. > You may be too isolated in your life to have experienced > this phenomenon and, if so, I envy you. It may just be that > you are too young to have experienced it and, if so, I envy > you for that, too. Not young (half century is behind me), isolated (computer geeks have no friends is stereotype) or inexperienced (as stated above). Nothing to envy, anyway. > Merry Christmas and a Happy New Year from the great > state of Texas > > Fred Merry Christmas and a Happy New Year from the Show-me state. -- Regards, Rajko -- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
