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>What is their policy on support? Free, as far as cost goes, I don't know about any other official policies. >How responsive they are to critical problems? Not at all. Not sure how to define "Critical"; perhaps my problems weren't critical enough. Now, before I get flamed for saying this, here's my disclaimer... This is the experience of only one user who may have slipped through the cracks. Your mileage may vary, and perhaps their support has improved...I wouldn't know. I very rarely ask for tech support from Protel. I'm a very accomplished user of this software, so the few times I have asked for support in the last couple of years the questions I was asking were not easy to answer. The last 3 times I have emailed or called them I received no reply either by phone or email. None whatsoever. The last time I called and did get to talk to an agent immediately, (perhaps 4 years ago) his response was pretty much "I don't know". If you want support, you will have to get it from this "unofficial" group. There are some extremely knowledgeable people here, and the advice you get here will always be better than Protel's. Plus, we can answer a wider range of questions, to be sure. Responses are generally quite timely. >What is their average turn around time? Unknown to me. See above. Perhaps others can comment on this. >Do they have hotline support in US? >Do they have support if I am in Japan with my client? Yes, they have a number to call in the US. I don't know about Japan. The way you phrased that question kinda raised the hair on my neck a bit... I would sure hate to be in Japan with a client and need help figuring out how to do this or that :) I assume you already know that there is a very substantial learning curve associated with any EDA software, and Protel isn't an exception. If you have never used EDA software before you will need months of practice to do much in a timely way. Forgive me if you have years of experience and I totally misread that :) - Frank Frank Gilley Dell-Star Technologies (918) 838-1973 Phone (918) 838-8814 Fax [EMAIL PROTECTED] http://www.dellstar.com * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * To post a message: mailto:[EMAIL PROTECTED] * * To leave this list visit: * http://www.techservinc.com/protelusers/leave.html * * Contact the list manager: * mailto:[EMAIL PROTECTED] * * Forum Guidelines Rules: * http://www.techservinc.com/protelusers/forumrules.html * * Browse or Search previous postings: * http://www.mail-archive.com/[email protected] * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
