Please send profiles to [email protected] *609-945-7416*
Dear Partners, We have hot requirements In *NY*, if you have any consultants for below requirements Pl... Send the resume/Rate and Contact Info. *ITIL-INFRA PROJECT MANGER * *Location: Rochester, NY* *Fulltime Hire position* *Responsibilities* * * - Managing, assessing and analyzing the current IT Process environment; - Manage processes to ensure compliance with company policies/procedures, continual process improvement; - Ensure the timeliness, quality and effectiveness of all processes performed within a given area of responsibility; - Develop and implement departmental changes enhancing workflow optimization; - Develop proposals to drive process improvement decisions; - Identify opportunities for standardization and improvement of processes and policies; - Identify best practices; - Develop and implement new standard policies and procedures; - Develop and implement improvements to existing policies and procedures; - Perform process evaluation and re-engineering for customers in the IT Service Management arena. - Make recommendations on ITIL compliance and strategy - Conduct gap analysis between customer processes and Tool capabilities, and map those processes to the tool - Monitor adherence to standard policies and procedures - Articulate and document the strategy, cultural impact, roles and responsibilities needed to successfully implement the in-scope ITSM processes - Help our customers properly staff, manage and deploy IT Service Management projects. - Business Analyst Competencies *Candidates must have a demonstrable grasp of the following concepts and practices:* * * 1. *Eliciting Requirements* · Facilitate requirements gathering session using a variety of techniques that include interviews, surveys, review of historical data, workshop sessions and structured walkthrough of the processes · Anticipates, quantifies and resolves problems with requirements · Seeks to understand and incorporate client cultural and organizational realities in the requirements elicitation process 2. *Creating the Business Requirements Document* · Analyzes, classifies and documents requirements · Controls changes to the requirements baseline · Publishes and distributes the business requirements document · Use object-oriented analysis tools to create use case diagrams 3. *Structured Analysis* · Identifies and clarifies requirements using conceptual and logical process/data modeling techniques (Business process, data flow and workflow) · Communicates with clients using data and process models to clarify and validate requirements · Analyzes and determines problem/opportunity/solution resolution (Identification of "as-is" state vs. "to-be" state) *Skills and qualifications* 1. *Communication/Interpersonal Skills* · Effectively build positive relationships (rapport) with project stakeholders. · Effectively communicate relevant project information to project stakeholders in a clear, concise and understandable manner (both in written and verbal format). · Deliver engaging, informative, well-organized presentations. · Resolve and/or escalate issues in a timely fashion. · Understand how to communicate difficult/sensitive information tactfully. · Effectively demonstrate mastery of documentation software (i.e. Microsoft Word, Excel, PowerPoint and Visio; Adobe Acrobat). · Effectively master the use of the internal documentation (playbooks, slides, and templates), processes and techniques to elicit requirements. · Experience in writing proposals and statements of work; functional requirements specification documents; and responses to customer inquiries is preferred. · Ability to adjust the style of communication to meet the needs of the audience. · Demonstrate proper use of grammar and style in written communications. 2. *Technical Understanding * · Demonstrate basic understanding of the technology and applications presented to the client · Understand the logistics involved with specific services engagements (installation, integrations, etc.). · Maintain awareness of new and emerging technologies and the potential application on client engagements. · Knowledge of ITIL and other IT Best Practices frameworks (ideally, ITIL Foundations-certified). · Experience with IT systems and technology platforms. · Experience with Incident, Problem, Change, Configuration and Asset Management. · Ability to evaluate and assess the impact of one solution and product on the rest of the organization 3. *Professional Qualities/Leadership/Teamwork* · Maintain respect of team members through example and attention to details exercised on your projects. · Challenge our customers to think beyond the current project or module, and to strategically position the Business Service Management message in a manner that leads to extended work, future engagements and product sakes · Identify opportunities for improvement and make constructive suggestions for change. · Provide input on requirements analysis templates, playbooks and processes. · Consistently acknowledge and appreciate each team member's contributions. · Developing trust among team members. · Effectively utilize each team member to his/her fullest potential. · Foster a positive working environment by involving other team members in decision-making activities. · Help the customer stakeholders and sponsors achieve success, so that they are motivated to engage HCL for future projects -- Thanks & Regards Vinay Babu EZEN Computer Services, Inc., "Leading by Innovative Thoughts" Ph: 609- 645- 7416, Fax 609-452-5613 :www.e-zencomp.com --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Oracle-Financials" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/Oracle-Financials -~----------~----~----~----~------~----~------~--~---
