At 06:05 AM 3/16/01 -0800, you wrote:
>We have a support contract with IBM (for server support), and the support
costs
>could be deceptive if you don't know how IBM works. The cost is on a per
user
>basis. So if you only got one support license, your company would only be
allowed
>to have one NAMED person calling in. If anyone else called in, they would
not
>get any help. And IBM is verrrry sticky about answering only the named
person(s).
>
Yeah, that came up. Interestingly, that quoted price is for 2 named contacts.
Dennis Taylor
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Author: Dennis Taylor
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