we do. We aren't 24x7, but we are 5 am Monday through 6 pm Saturday with a 48 hour permissible window IF we declare an emergency and give them 30 days notice if we are going to be down outside of the regular hours (i.e. upgrades... )
April Wells
Oracle DBA/Oracle Apps DBA
Corporate Systems
Amarillo Texas
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Few people really enjoy the simple pleasure of flying a kite
Adam Wells age 11
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, October 07, 2003 2:24 PM
To: Multiple recipients of list ORACLE-L
Subject: Re: RE: Cary's Book - new topic
how many projects actually have SLAs? Ive been on 5 projects and none of them have had them. Its always been.
Customer: 'It's Slow'
Me: What is?
Customer: The application. Make it fast.
Me: Define fast.
Customer: As fast as possible. Do it now.
>
> From: Wolfgang Breitling <[EMAIL PROTECTED]>
> Date: 2003/10/07 Tue PM 02:59:55 EDT
> To: Multiple recipients of list ORACLE-L <[EMAIL PROTECTED]>
> Subject: RE: Cary's Book - new topic
>
> Good point. I suppose this gets into the realm of "perceived response
> time". Some applications break long transactions into several user
> interactions to hide the real response time. The application still makes
> its SLA defined as "90% of transactions complete in < 3 seconds" while the
> real transaction takes a lot longer. However, the user is kept busy and you
> get into that perception thing. I know that if I see a traffic jam, I look
> for ways to detour around it. Even it I don't save any time (there is no
> way of telling really), I have at least the impression that I'm doing
> something, that I'm in charge, rather sitting passively in the jam crawling
> along, waiting for something the clear up.
>
> At 12:39 PM 10/7/2003, you wrote:
>
> >Also, if we are to really address the business case as you suggest then
> >the definition should also include the quality of the response. If the
> >response is quick but incomplete and the user has to ask 10 questions to
> >get at the one real answer he's after then what good is a fast response
> >time?
> >
> >-----Original Message-----
> >Sent: Tuesday, October 07, 2003 12:09 PM
> >To: Multiple recipients of list ORACLE-L
>
> Wolfgang Breitling
> Oracle7, 8, 8i, 9i OCP DBA
> Centrex Consulting Corporation
> http://www.centrexcc.com
>
>
> --
> Please see the official ORACLE-L FAQ: http://www.orafaq.net
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> Author: Wolfgang Breitling
> INET: [EMAIL PROTECTED]
>
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