These are the BEST projects to be on. You took a different path than I would have at the second "Me" line. I would shoot for:
Customer: "It's Slow" Me: What is? Customer: The application. Make it fast. Me: Show me. Customer: Okay, come see. Then your job becomes to get a 10046/12 trace on what you're watching. >From there, it's all downhill. Cary Millsap Hotsos Enterprises, Ltd. http://www.hotsos.com Upcoming events: - Performance Diagnosis 101: 10/28 Phoenix, 11/19 Sydney - Hotsos Symposium 2004: March 7-10 Dallas - Visit www.hotsos.com for schedule details... -----Original Message----- [EMAIL PROTECTED] Sent: Tuesday, October 07, 2003 2:24 PM To: Multiple recipients of list ORACLE-L how many projects actually have SLAs? Ive been on 5 projects and none of them have had them. Its always been. Customer: 'It's Slow' Me: What is? Customer: The application. Make it fast. Me: Define fast. Customer: As fast as possible. Do it now. > > From: Wolfgang Breitling <[EMAIL PROTECTED]> > Date: 2003/10/07 Tue PM 02:59:55 EDT > To: Multiple recipients of list ORACLE-L <[EMAIL PROTECTED]> > Subject: RE: Cary's Book - new topic > > Good point. I suppose this gets into the realm of "perceived response > time". Some applications break long transactions into several user > interactions to hide the real response time. The application still makes > its SLA defined as "90% of transactions complete in < 3 seconds" while the > real transaction takes a lot longer. However, the user is kept busy and you > get into that perception thing. I know that if I see a traffic jam, I look > for ways to detour around it. Even it I don't save any time (there is no > way of telling really), I have at least the impression that I'm doing > something, that I'm in charge, rather sitting passively in the jam crawling > along, waiting for something the clear up. > > At 12:39 PM 10/7/2003, you wrote: > > >Also, if we are to really address the business case as you suggest then > >the definition should also include the quality of the response. If the > >response is quick but incomplete and the user has to ask 10 questions to > >get at the one real answer he's after then what good is a fast response > >time? > > > >-----Original Message----- > >Sent: Tuesday, October 07, 2003 12:09 PM > >To: Multiple recipients of list ORACLE-L > > Wolfgang Breitling > Oracle7, 8, 8i, 9i OCP DBA > Centrex Consulting Corporation > http://www.centrexcc.com > > > -- > Please see the official ORACLE-L FAQ: http://www.orafaq.net > -- > Author: Wolfgang Breitling > INET: [EMAIL PROTECTED] > > Fat City Network Services -- 858-538-5051 http://www.fatcity.com > San Diego, California -- Mailing list and web hosting services > --------------------------------------------------------------------- > To REMOVE yourself from this mailing list, send an E-Mail message > to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in > the message BODY, include a line containing: UNSUB ORACLE-L > (or the name of mailing list you want to be removed from). You may > also send the HELP command for other information (like subscribing). > -- Please see the official ORACLE-L FAQ: http://www.orafaq.net -- Author: <[EMAIL PROTECTED] INET: [EMAIL PROTECTED] Fat City Network Services -- 858-538-5051 http://www.fatcity.com San Diego, California -- Mailing list and web hosting services --------------------------------------------------------------------- To REMOVE yourself from this mailing list, send an E-Mail message to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing). -- Please see the official ORACLE-L FAQ: http://www.orafaq.net -- Author: Cary Millsap INET: [EMAIL PROTECTED] Fat City Network Services -- 858-538-5051 http://www.fatcity.com San Diego, California -- Mailing list and web hosting services --------------------------------------------------------------------- To REMOVE yourself from this mailing list, send an E-Mail message to: [EMAIL PROTECTED] (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).
