On 2003.10.08 21:09, Connor McDonald wrote:
Cary, you're intention is good, but you need to take the more effective (Dirty Harry) approach:
Customer: "It's Slow" Me: What is? Customer: The application. Make it fast. Me: Maybe I can make it fast, maybe I can't. You've got to ask yourself one question. Do I feel lucky today? Well do ya punk?
(at which point out comes the invoice...)
:-)
--- Cary Millsap <[EMAIL PROTECTED]> wrote: > These are the BEST projects to be on. You took a > different path than I > would have at the second "Me" line. I would shoot > for: > > Customer: "It's Slow" > Me: What is? > Customer: The application. Make it fast. > Me: Show me. > Customer: Okay, come see. > > Then your job becomes to get a 10046/12 trace on > what you're watching. > From there, it's all downhill. > > > Cary Millsap > Hotsos Enterprises, Ltd. > http://www.hotsos.com > > Upcoming events: > - Performance Diagnosis 101: 10/28 Phoenix, 11/19 > Sydney > - Hotsos Symposium 2004: March 7-10 Dallas > - Visit www.hotsos.com for schedule details... > > > -----Original Message----- > [EMAIL PROTECTED] > Sent: Tuesday, October 07, 2003 2:24 PM > To: Multiple recipients of list ORACLE-L > > how many projects actually have SLAs? Ive been on 5 > projects and none of > them have had them. Its always been. > > Customer: 'It's Slow' > Me: What is? > Customer: The application. Make it fast. > Me: Define fast. > Customer: As fast as possible. Do it now. > > > > > From: Wolfgang Breitling <[EMAIL PROTECTED]> > > Date: 2003/10/07 Tue PM 02:59:55 EDT > > To: Multiple recipients of list ORACLE-L > <[EMAIL PROTECTED]> > > Subject: RE: Cary's Book - new topic > > > > Good point. I suppose this gets into the realm of > "perceived response > > time". Some applications break long transactions > into several user > > interactions to hide the real response time. The > application still > makes > > its SLA defined as "90% of transactions complete > in < 3 seconds" while > the > > real transaction takes a lot longer. However, the > user is kept busy > and you > > get into that perception thing. I know that if I > see a traffic jam, I > look > > for ways to detour around it. Even it I don't save > any time (there is > no > > way of telling really), I have at least the > impression that I'm doing > > something, that I'm in charge, rather sitting > passively in the jam > crawling > > along, waiting for something the clear up. > > > > At 12:39 PM 10/7/2003, you wrote: > > > > >Also, if we are to really address the business > case as you suggest > then > > >the definition should also include the quality of > the response. If > the > > >response is quick but incomplete and the user has > to ask 10 questions > to > > >get at the one real answer he's after then what > good is a fast > response > > >time? > > > > > >-----Original Message----- > > >Sent: Tuesday, October 07, 2003 12:09 PM > > >To: Multiple recipients of list ORACLE-L > > > > Wolfgang Breitling > > Oracle7, 8, 8i, 9i OCP DBA > > Centrex Consulting Corporation > > http://www.centrexcc.com > > > > > > -- > > Please see the official ORACLE-L FAQ: > http://www.orafaq.net > > -- > > Author: Wolfgang Breitling > > INET: [EMAIL PROTECTED] > > > > Fat City Network Services -- 858-538-5051 > http://www.fatcity.com > > San Diego, California -- Mailing list and > web hosting services > > > --------------------------------------------------------------------- > > To REMOVE yourself from this mailing list, send an > E-Mail message > > to: [EMAIL PROTECTED] (note EXACT spelling of > 'ListGuru') and in > > the message BODY, include a line containing: UNSUB > ORACLE-L > > (or the name of mailing list you want to be > removed from). You may > > also send the HELP command for other information > (like subscribing). > > > > -- > Please see the official ORACLE-L FAQ: > http://www.orafaq.net > -- > Author: <[EMAIL PROTECTED] > INET: [EMAIL PROTECTED] > > Fat City Network Services -- 858-538-5051 > http://www.fatcity.com > San Diego, California -- Mailing list and web > hosting services > --------------------------------------------------------------------- > To REMOVE yourself from this mailing list, send an > E-Mail message > to: [EMAIL PROTECTED] (note EXACT spelling of > 'ListGuru') and in > the message BODY, include a line containing: UNSUB > ORACLE-L > (or the name of mailing list you want to be removed > from). You may > also send the HELP command for other information > (like subscribing). > > -- > Please see the official ORACLE-L FAQ: > http://www.orafaq.net > -- > Author: Cary Millsap > INET: [EMAIL PROTECTED] > > Fat City Network Services -- 858-538-5051 > http://www.fatcity.com > San Diego, California -- Mailing list and web > hosting services > --------------------------------------------------------------------- > To REMOVE yourself from this mailing list, send an > E-Mail message > to: [EMAIL PROTECTED] (note EXACT spelling of > 'ListGuru') and in > the message BODY, include a line containing: UNSUB > ORACLE-L > (or the name of mailing list you want to be removed > from). You may > also send the HELP command for other information > (like subscribing).
===== Connor McDonald web: http://www.oracledba.co.uk web: http://www.oaktable.net email: [EMAIL PROTECTED]
"GIVE a man a fish and he will eat for a day. But TEACH him how to fish, and...he will sit in a boat and drink beer all day"
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-- Mladen Gogala Oracle DBA -- Please see the official ORACLE-L FAQ: http://www.orafaq.net -- Author: Mladen Gogala INET: [EMAIL PROTECTED]
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