Hi Partner’s


This is Mitul for Golden Resource, Inc (GRS), we are Cincinnati based
Consulting firm since 18 years. One of client is looking for a *Genesys IVR
Lead*. Please find the job description below and let me know if it is
similar to what you are looking for then send me your updated word format
resume at mshu...@goldenresource.com or call me at 513-342-6277 ext 103



Needed Profiles ASAP!!!!!!!!!!!!





*Title: Genesys Tech Lead*

*Work location can be in Des Moines, IA or Columbus, OH*

*Duration: Longterm*



*Technical leadership for Genesys CTI/IVR or general contact center
technology project needs. *



·         Contact Center Technology - Required - 7 Years or close

·         Genesys Contact Center Suite - Highly Desired - 5 Years

·         Genesys Routing knowledge on Genesys 8.1 or above required.

·          This is a technical leadership role that will be accountable for
thought leadership around technology solutions and playing the Technical
Development Lead role on projects, including solution design, technical
oversight and direction, release planning and facilitation.

·         General knowledge of contact center solutions preferred,
including TComm (AT&T & Avaya IP Telephony), CTI Routing, IVR, Real Time &
Historical Reporting, Workforce Management, Multichannel, etc.



Practitioners of the IT Application Development profession primarily focus
on providing high quality, cost effective information technology solutions
to business partners by creating new or modifying and/or supporting
existing software applications. Associates are expected to design, code,
analyze, configure, unit test, and maintain applications. Contributes
strategic vision to the business unit and integrates a broad range of ideas
regarding IT application development.  Recognized across the organization
for IT application development expertise and sought as a resource for
resolution of unique or complex IT application development problems.
Undertakes the most complex IT application development projects involving
multiple disciplines and may impact multiple business units.



Regards...



Coming together is a Beginning... Keeping together is Progress...Working
together is a Success!!!



[image: Golden Resource, Inc.] <http://www.goldenresource.com/>

*“Building Bridges between Business and Technology.”*

*Mitul* / Sr. Technical Recruiter
513-342-6277/ mshu...@goldenresource.com

*Golden Resource, Inc.* Office: 513-342-6290 Ext- 103 / Fax: (513) 823-2037
7303 Cedarcrest Drive Liberty Township, OH 45044
http://www.goldenresource.com

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