BSA . Need to have strong IVR experience..... Location : Plano, TX
Duration : 3 +Months
Rate : $35/hr
Need to have strong IVR experience.....
Required Skills:
- understand telephony systems (switches/dialers)
- IVR background
- CTI/ANI background
*CTI - used as data collection and customer information routing to
agent that takes the call
*ANI - used to pull customer info based on phone #, name, last 4 of
social, etc
CRQM - this is for call recording and data capture
EWFM - used for agent scheduling; this system over time helps estimate peaks
and valleys for agent scheduling
Thanks & regards,
Ricky
Phone: 734-591-3562X1181
Fax : 734-418-2603
<mailto:ri...@aim-cc.com> ri...@aim-cc.com I <mailto:aim.ri...@yahoo.com>
aim.ri...@yahoo.com
<http://www.aim-cc.com/> www.aim-cc.com
If God is for us, who can ever be against us? (Rom. 8:31)
http://www.clickindia.com/images/2008/11/11/02/503343_20081111361_large.JPG
We are committed to help you grow
Note: We respect your Online Privacy. This is not an unsolicited mail. Under
Bills 1618 Title III passed by the 105th U.S. Congress, this mail cannot be
considered Spam as long as we include contact information and a method to be
removed from our mailing list. To be removed from our mailing list, please
reply with "REMOVE" in the subject line and your email address in the body.
Include Complete Address and/or Domain/Aliases to be removed. We sincerely
regret any inconvenience.
--
You received this message because you are subscribed to the Google Groups
"Oracle-Projects" group.
To post to this group, send email to oracle-proje...@googlegroups.com.
To unsubscribe from this group, send email to
oracle-projects+unsubscr...@googlegroups.com.
For more options, visit this group at
http://groups.google.com/group/oracle-projects?hl=en.
<<image001.jpg>>
