BSA . Need to have strong IVR experience..... Location : Plano, TX
Duration : 3 +Months Rate : $35/hr Need to have strong IVR experience..... Required Skills: - understand telephony systems (switches/dialers) - IVR background - CTI/ANI background *CTI - used as data collection and customer information routing to agent that takes the call *ANI - used to pull customer info based on phone #, name, last 4 of social, etc CRQM - this is for call recording and data capture EWFM - used for agent scheduling; this system over time helps estimate peaks and valleys for agent scheduling. Thanks and Regards, Amrutha Aim Computer Consulting N. Laurel Park Drive, Suite #513, Livonia, MI-48152 734-591-3562 Extn.1+167 Fax: 7344182598 <mailto:amru...@aim-cc.com> amru...@aim-cc.com <http://www.aim-cc.com/> www.aim-cc.com Note: This is not an unsolicited mail. If you are not interested in receiving our e-mails then please click "Remove" scan0008"Arise, shine." Isaiah 60:1 "WITH GOD ALL THINGS ARE POSSIBLE" Mathew 19:26 -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. To post to this group, send email to oracle-proje...@googlegroups.com. To unsubscribe from this group, send email to oracle-projects+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/oracle-projects?hl=en.
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