BSA . Need to have strong IVR experience..... Location : Plano, TX
Duration : 3 +Months
Rate : $35/hr
Need to have strong IVR experience.....
Required Skills:
- understand telephony systems (switches/dialers)
- IVR background
- CTI/ANI background
*CTI - used as data collection and customer information routing to
agent that takes the call
*ANI - used to pull customer info based on phone #, name, last 4 of
social, etc
CRQM - this is for call recording and data capture
EWFM - used for agent scheduling; this system over time helps estimate peaks
and valleys for agent scheduling.
Thanks and Regards,
Amrutha
Aim Computer Consulting
N. Laurel Park Drive,
Suite #513,
Livonia, MI-48152
734-591-3562 Extn.1+167
Fax: 7344182598
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