Hi Friends,

Please respond to s...@fortunetechnol.com,



Please let me know if you have any consultants available for below position.



Location: Chicago, IL

Duration: 6+ months

Telecom VoIP/Voice Engineer



Telecom VoIP/Voice engineer with primary responsibility to install,
configure, validate, troubleshoot and support client based VoIP switches,
routers, Call Manager and PBX networks co-located at client labs. Primary
focus/competencies in CISCO product line.



As part of this arrangement, CGI has been asked to supplement our client’s
Production Labs’ staff with individuals who can support the production
testing with the experience, skills and competencies detailed below.



*Essential Skills & Experience *

* *

• Cisco Certified Network Associate (CCNA) certification at a minimum, but
preferably on path to obtain Cisco Certified Voice Professional / Cisco
Certified Network Professional (CCVP/CCNP) certification

• Minimum 2 – 4 years of VoIP network configuration experience

- Proficiency and solid experience with the setup and configuration of
Cisco routers and switches

- Solid Working knowledge / hands on experience with the installation,
setup and configuration of Cisco IP phones, Cisco Unified Call Manager,
Cisco IP PBX and/or Avaya IP PBX systems

- Selected candidate will serve as the primary Production Test Contact and
will interface with the client’s VoIP Production Lab Manager.

• Strong verbal and written communication skills

• Ability to work independently under strict timelines, providing
client-focused results



*Primary Responsibilities *



• Manage local installation of data circuits, T1,T3, Frame, Ethernet, from
LEC or PTT

• Responsible for assisting with installation, setup and configuration of
Cisco routers, switches, IP phones, Cisco Unified Call Manager, Cisco IP
PBX and/or Avaya IP PBX systems

• Manage and complete the extension of voice/ data circuits from facility
Demarc to customer (Labs) sites

• Maintain Site Inventory by tracking receipt, installation and uninstall
of client-provided hardware to support projects /testing.

• Mount/rack ordered equipment and coordination with client’s VoIP
Production Lab Manager, enabling connectivity to assigned network.

• Manage local router configuration and software upgrades (as required).

• Work with Program Test Manager and teams to provide on-site support for
the Test and Turn Up of Data and VoIP equipment according to project plans.

• Perform Call Processing/Volume testing by completing outbound/inbound
calling scripts.

• Conduct Break/fix testing with Service Assurance (as required)

• Coordinate support before or after hours when necessary for trouble
shooting and turn up involving international sites

• Provide systematic input/ “Lessons Learned” to Labs & other SMEs to
validate, correct and improve critical customer-facing docs and to improve
overall customer experience

• Provide customer experience perspective/ feedback following test
completions

• Identifying and procuring necessary CPE to support testing.

• Track inventory of testing related equipment and circuits/CPE.

• Develop network diagrams of environment (include VPN, IP addresses,
networks, PE, CE, SBC, PBX, phones and other necessary information)
• Maintain schedule of activities to ensure no overlap with other
product/customer activities that are occurring in lab location.

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