Hi Chris, thank you for your comments and for raising questions that I think we all wrestle with and don't know how to answer. Answering ethical questions depends on each individual, personal values, and wisdom. And like you, every time I feel I have attained a certain amount of wisdom, I go back again to feeling like an infant, realizing how much I have yet to learn, always the sense of death/rebirth like in the sweatlodge.
Here are my current thoughts about some of what you have raised and I look forward to the conversation that will unfold about this. In North America ( I don't know the statistics for the rest of the world), we can assume that for every ten people we have in a group, at least 5 will have had some experience as a victim of violence of some sort (this of course is dependent on the demographics). We are not responsible for their life story or their healing. However, it is helpful to remember that there are very rich lives amongst the group--rich in joy and rich in pain. The full spectrum of the human experience. It is safer for everyone to use tried and true presentation/facilitation tools and techniques that do not go deeply into the person. The ethical dilemma you raise wouldn't be much of a dilemma because the person would not have to show up and be really present but could simply "yawn" in the back of the room and write a grocery list instead of paying attention. However, by using methods that don't go deeply, it is very difficult to reach real solutions, real creativity, real healing and learning. Some of us (probably most of us who are attracted to Open Space Technology and choose to use it, most of us on this list serve)don't want to work that way. We want to provide the nutrient conditions for the group to use its wisdom, its fullness to find its solutions and creativity. And if learning and healing also happen that is good too. And when we choose to work with deep work we need to be aware that people might go deeply into their solutions and creativity, and also deeply into things within themselves that hurt a lot, that have remained hidden within them because they are too painful to bring up to the conscious level. As facilitators of processes that go deeply, we "open space" for whatever happens, whatever is needed--and this is not just about the lighter happier side. You yourself have noted that often you have a person in tears (tears of healing I think) even in the closing circle. I think this is a frequent frequent experience. It is certainly my experience. I remember my friend Barry Owen once working with me for almost two weeks and asking me "how do you feel about leaving a trail behind you of people in tears?". It is my experience whenever I facilitate an Open Space Technology meeting and whenever I do a training of facilitators. The most common comments I hear are "this is the first time that I feel heard and understood in my whole life" "this is the first time in a work setting that I have been able to be my whole self and I realize that I can't work anymore without bringing my whole self to work, even if I get fired". As a facilitator and trainer, when I first experienced this phenomenon, I started to look for it, to see what it was about and it took me through years of work which for me concluded in the development of the Genuine Contact Program which I now devote my career to. Assisting people with processes to make Genuine Contact. Even if painful. I have included a description of the Genuine Contact Program below my signature for any of you who might be interested to know what I believe and work with/from along with my partner Ward and others who are joining us. My really examined my responsibility as a facilitator. Where does it begin and end if I am simply doing an Open Space Technology meeting and I am not engaged as a consultant by the organization for real change work except for this. As you know, because you have taken training with me, I am a strong advocate of a pre-planning meeting and a debriefing meeting for all Open Space Technology meetings that I facilitate. In the premeeting, we look at what is expected to happen after the meeting, in the organization, or amongst the participants, into the future. With a situation such as the OST for victims of violence, this would give the opportunity to raise the questions "what about the grief work that will emerge in the future AS A RESULT OF THE MEETING? even if the closing circle is happy and warm. In the pre-meeting, I discuss the grief cycle and that the meeting might in fact be the event that initiates grief cycle work (I have written about this to the list before). And then I would explore with the sponsor group how it will handle this into the future, what responsibility it will take, what follow up action and supports. In the case where we know from the beginning that the participants are victims of violence, I would draw a diagram of the grief cycle and ask the sponsor group where on the grief cycle they think participants would most likely be. The answer will give you phenomenal information as to what to do next. If the diagram shows that most participants are likely to be in Shock/anger/denial, the question is raised about the scope of the Open Space Technology meeting in question. And the question is raised about whether it is appropriate to do a meeting, Open Space Technology or any other kind at this time. If it were me, I would suggest that because of what I see about grief cycle, I would not recommend an OST meeting to ask anything at all about what there needs are and how the agency can support them. That is far too exposing and too personal. And by doing a meeting, is the sponsor meeting the participants needs or is it meeting its own needs as an agency to get data for a needs assesment???? What is the intention here really? Whose priority are they serving? And this is not about judgement, but about discernment, integrity, and truth. If the agency (sponsor) is really trying to get an idea of the best programs to run, the meeting could be possible but the scope of the meeting would be different. The theme could be "issues and opportunities for developing the best possible services for victims of violence through our agency" and the invitation could go to all "stakeholders" in the agency which of course includes victims of violence. The invitation could note which groupings that the invitation is going to, what the intention of the meeting is, and could note that there could be pain filled moments if and when any personal stories of violence are shared. The reminder here that the Law of Two Feet applies. And the invitation should state the "givens" including what will happen to the information from the meeting, who will see the reports etc." I also always make it clear to the sponsor group and want them to make it clear in the invitation that confidentiality of the discussions cannot be guaranteed (this was after a difficult learning experience for me).It will take hard work to establish the "givens" and then to figure out how to get things communicated in the invitation so they can be understood. I would include an attachment in the invitation that describes the Open Space Technology meeting so that all participants can see what the process might look like. In the pre-meeting with the sponsor, in a situation such as yours, I would expect the sponsor to come up with a plan for 24 hour crisis support so that if participants have the need, in the months following the meeting, they know support is there for them. I would find a way to say this in the invitation, probably through giving an example/story and then say it in the opening again. This is how I would see my responsibility as a facilitator. I want to achieve informed consent to the best of my ability, with the sponsor and with the participants. I share what I know about Open Space Technology and the depths to which it works, and about the grief cycle. And receive a commitment of what the sponsor will have in place after the fact, into the future. And I would satisfy myself through this that I have done my job as a facilitator. And of course, I would have a debrief meeting with the sponsor, who cannot really get the fullness of the Open Space Technology meeting until having participated in it. And I would see that as the end of my responsibility. I cannot "control" the outcomes. I can prepare the best situation that I know how. And then trust. That is the way I work at present. It may and likely will change as I learn and grow but it is the best that I know how to do for now and I feel good about it from a heart/soul and ethical perspective. I hope this helps with your own thinking. Birgitt info about Genuine Contact follows (it is about 7 pages long): Results beyond your expectations through the Genuine Contact Program Dalar International offers you the opportunity to achieve organizational results beyond your expectations. We offer you the opportunity to lead organizations knowing that God (Spirit, Creator, Goddess, Universe) matters and that people are precious, and while having this knowledge achieving your desired bottom line. We offer you a program that will draw out the wisdom that exists amongst the people in your organization to achieve success. We offer you a program that uncovers for you an interconnected learning organization able to achieve, sustain, and renew a healthy, effective organization. We offer you a program that fosters genuine contact within your organization to access the full potential of your organization. We focus on uncovering key ingredients from which an organization determines what will work for its own unique culture. These ingredients come together as an organizational operating system from which you determine what is right for your organization. Similar to what an operating system of a computer does for making the most of the computer, the operating system for the organization developed through the Genuine Contact( Program enables the organization to make the most of its potential. We offer an operating system that is duplicable and self-replicating throughout the organization and it can be customized to suit your specific situation. What your Organization will Achieve through the Genuine Contact ( Program Through working with the Genuine Contact ( Program, you will achieve an effective and quick means to access the issues that need to be addressed in your organization; and the solutions that need to be implemented from the collective genius of the human resources of your organization. The Genuine Contact ( Program fosters a solution focused organization, achieving results that surpass expectations, while attending to the provision of a nutrient environment for the human spirit to flourish, to fulfill its potential, and to tap into its creativity. Solutions that come from the collective genius and passion of the human resources of the organization do achieve implementation and follow up. And for you, if you work with the Genuine Contact ( Program, this means leading an effective organization that is successful in fulfilling its purpose, making the most of the potential of your human resources, while attending to business as though God and the human being matter. You will lead an organization that is successful and is honoring life, creativity, potential and of the interconnectedness of all. You will lead a successful business or service while supporting the presence of Spirit and love in the workplace and in other organizations. Tangible Results through the Genuine Contact ( Program * Breakthrough learning * Appropriate structure * Genuine community and effective communication * High morale * Spirited performance * Engaged involvement * High efficiency * High productivity * Shared leadership * Shared vision * Clear purpose * Growth from within * Elimination of barriers to doing a job quickly with excellence and pride * Increased creativity * Sustainable and renewable organizational health and energy for further successes * An organization that navigates with change and takes advantage of the opportunities that change brings, quickly (change is a constant in the world) * A workplace or organization where the human being flourishes The focus of the Genuine Contact( Program is on skill and capacity building within the Organization, keeping external consultant involvement to a minimum By developing into an interconnected learning organization, the Open Space Organization requires change-change in behaviors and actions, but more importantly, change in the way that purpose, values, assumptions and structure are understood and worked with. The change process through the Genuine Contact ( Program is life nurturing rather than life depleting. As humans, life nurturing change comes from deep inside. Like ourselves, life giving organizational change comes from deep inside. As individuals, going deep inside ourselves is frightening. As organizations of individuals, change is just as frightening. The paradox is that we want success, say that we are working to achieve it, and then we don't do what is necessary to achieve it because of our fears of the new and the unknown. With the Genuine Contact ( Program, you will go deeply into the potential of your organization to affect the change you desire and to work with constant change in a way that achieves success that is sustainable and renewing. Through the Genuine Contact ( Program, we will teach and coach the development of the interconnected learning organization, called the Open Space Organization. The Program features the teaching of people within the organization to work with an organizational operating system in which meetings and organizational changes are facilitated to foster genuine contact, at all levels, on an ongoing basis. The Program also features that this initial group then teaches the Genuine Contact( Program to others within the organization. This is an ongoing internal process of one group of people teaching another group of people, as the new organizational operating system finds its way throughout the organization, in an organic and life nurturing way. Change is a constant, not a destination. Change management is an oxymoron. Success with change is dependent on building capacity of individuals and of the organization to navigate with change. Involvement of the external consultant in the change process is limited to the initial teaching of a team of up to 35 people within the organization. This requires 16 days of consultant time over the course of a year, as well as the provision of a few executive coaching days as this internal team gets underway, averaging 24 days throughout the first year. Values Considerations to Assist You in Determining if the Genuine ontact( Program is Right for You and Your Organization? The Genuine Contact( Program is for you and your organization if you are truly interested in leading an effective organization that is successful in achieving what it has set out to do. It is for you if you want positive results in attitude and action. It is for you if you understand that change is constant and that any finite "change management program" within an organization will always fail due to obsolescence before all of the components are in place. This program keeps simplicity in mind for solving complex situations, it creates a way of operating that constantly works with change. The Genuine Contact( Program is for you if: 1. You value whole systems thinking and understand that the organization is not a "closed system" but is an "open system" subject to constant change and interaction with the environment in which it operates. You want your organization to be flexible, allowing it to navigate with change and chaos, and to flourish as a result of navigating the changes and chaos for increasing organizational success. 2. You value the importance of a learning organization capable of achieving success today and for the long term. You want to implement a learning organization that continually builds the capacity, skills and knowledge in both individuals and in the organization as a whole for ongoing organizational effectiveness. 3. You value utilizing the best people for the job and you want to achieve success by fully tapping into the potential of the individuals of the organization. 4. You value the power of well functioning teams for getting the right results in the right timing to take advantage of opportunities as they are created. You want to develop well functioning work teams to handle day to day work and you want to develop cross functional teams that excel in assessing and overcoming performance challenges. 5. You are prepared to create a nutrient environment for your organization to flourish. You want to create an environment in which individuals empower themselves to get the job done within a clear framework of parameters that are understood throughout the organization. You also want to create a nutrient environment in which your staff really participate in finding and implementing solutions to greater and greater levels of effectiveness in achieving outcomes. 6. You value a healthy organization that produces results and yet is a healthy environment for those who are involved to grow, flourish, and evolve. You want to work towards organizational health and sustain a healthy organization for high productivity, high learning, and the growth and evolution of your people. What is provided if we bring the Genuine Contact(Program into our organization? This is a program for organizational change and transformation for increasing effectiveness and success. Organizational change and transformation are developed from within the organization by the people in leadership within the organization based on basic training in the Genuine Contact( Program and ongoing coaching for a fixed period of time. This Program has minimal external consultant intervention with the emphasis focused on building the skills for organizational effectiveness in-house for change to be developed and sustained from within. It is an organic rather than mechanical way of working. This Program has simplicity in mind, working from the premise that complex solutions or models are a barrier to organizational effectiveness and learning, whereas simple means that are easy to use bring about real organizational effectiveness and learning. The Genuine Contact( Program provides the tools and framework for: * The organization being able to navigate with change and chaos and to flourish as a result of navigating with change and chaos for increasing organizational success. * Implementing an interconnected learning organization that continually builds capacity, skills and knowledge in both individuals and in the organization as a whole for ongoing organizational effectiveness. * Achieving success by fully tapping into the potential of the individuals of the organization. * Developing well functioning work teams to handle day-to-day work and to develop cross-functional teams that excel in assessing and overcoming performance challenges. * Creating an environment in which individuals empower themselves to get the job done within a clear framework of parameters that are understood throughout the organization. * Creating a nutrient environment in which staff really participates in finding and implementing solutions to greater and greater levels of effectiveness in achieving outcomes. * Developing and sustaining organizational health with high productivity, high learning, and the growth and evolution of the people in the organization. What is Involved in Bringing the Genuine Contact(Program into an Organization? 1. The commitment of the CEO and senior managers to the development of an organization that really works with the potential of the workforce. This is a commitment to an open, participative, interconnected learning organization that continually improves its learning and capacity. 2. The forming of an internal team to be trained and authorized in the Genuine Contact( Program by an authorized trainer. This internal team will be the implementation team for creating the framework and the nutrient environment, and for facilitating meetings and group processes throughout the organization as needed to develop and then sustain the desired transformation. It is recommended that the team includes managers, human resource specialists, organizational development specialists and in the case of unionized environments, union leaders. The size and composition of the team will depend on the size and composition of the organization. Maximum recommended size of this team is 35. At the completion of the training phase, each member of this team will be authorized as a trainer of the Genuine Contact( Program for others within the organization. 3. Identification of internal coaches who will take a lead role with the team and senior management including CEO to provide a leadership and coaching function, on an on-going as needed basis, in the organization for developing and sustaining peak performance through Genuine Contact(. Some organizations may choose to hire an external consultant to do this coaching work in the initial phases. If this is the case, the external consultant must take the Genuine Contact( Program training and become certified in training others. It is recommended that external consultant involvement in this capacity be limited to about 24 days of time over the initial one-year period during which the bulk of the change should be in place. 4. Bringing the training of the Genuine Contact( Program into the organization or sending the internal team (if small) to training programs that are available in different locations in the world. The total training program involves 16 days and has five components. The Five Components of the Genuine Contact(Program Open Space Technology-four days- the basic Open Space Technology learning intensive focusing on the form of Open Space Technology, the essence of Open Space Technology, and working with the sponsor prior to and after the Open Space Technology meeting. Open Space Technology was developed by Harrison Owen of Potomac, Maryland, and is a whole system meeting methodology used with great success around the world. Open Space Technology is used within the Genuine Contact( Program to develop and uncover the interconnected learning organization. We recommend the use of Open Space Technology meetings whenever they are appropriate and as frequently as possible. Open Space Technology uncovers wisdom and the natural operating system that is already within the organization. Process Facilitation-two days-the basics of facilitating process in others to uncover the wisdom in each individual and in the group. Within the Genuine Contact( Program, we recommend that Process Facilitation be used for meetings of staff when Open Space Technology is not appropriate. Meetings other than those facilitated in Open Space Technology must be led in ways that are congruent with the essence of Open Space Technology. Other meeting facilitation formats that are congruent with Open Space Technology would also work. Cross Cultural Conflict Resolution-two days -the basics of cross cultural conflict resolution to be used when conflict has been identified in the organization as a result of Open Space Technology and Process Facilitated meetings and is a left over after one of these meetings. This program focuses on some basic universal ways of resolving conflict for situations where the group or pair wishes to resolve their conflict. Advanced Open Space Technology focusing on the Open Space Organization -four days-the basics of learning the form and the essence of the Open Space Organization. Facilitators work with their interpretation and perception of the Open Space Organization. The prerequisite to attend this training is to have taken the basic program in Open Space Technology. Train the Trainer -four days-the basics of learning how to teach others in the Genuine Contact Program to bring about organizational transformation. This component is available only to those who have taken the other four components. Upon completion of the five components of the Genuine Contact Program, participants are authorized to use the Genuine Contact Program in organizations, to conduct "in-house" training programs and to authorize those who take all five components to train others. Our Passion for Working With the Genuine Contact( Program We believe that we are spiritual beings having a human experience and that our human experience provides opportunity for the evolution of the soul to higher levels of consciousness. It is our belief that an important way for the soul to have the experiences it needs for its evolution is through relationships: relationship with self, relationship with another, relationship with a collective (organization), and relationship with the earth and our environment. Through relationship work, we experience our connectedness through Spirit. With these experiences, we evolve and grow. The Genuine Contact( Program is our offering to assist in the development and growth of the soul. It is our offering to assist those involved to develop workplaces that are soul nurturing rather than soul depleting. And the bottom line is achieved, often beyond expectations. Human beings tend to bring only a part of their whole self to their job, which means lost potential. The most common comment we have heard over time during the training sessions we lead is people saying that for the first time in a work situation they are making contact with their authentic self. When this occurs, the individual benefits and the organization, if it is open to working with this potential, also benefits. We Invite Consultants to become Authorized to Provide the Genuine Contact (Program to Organizations We offer an effective program for facilitating change within organizations is being made available to consultants. This program will give you the tools needed to be a catalyst for constructive change without fearing the changes. We believe that the Genuine Contact( Program is the best solution based system available for Organizations and Businesses that want to thrive through the changes coming in the future. It is effective and gives real value to the customer, enhancing your position as their consultant. Satisfied customers always strengthen your business. 1. The program is copyrighted and those who learn it will receive training in each of the component parts: Session One: Open Space Technology, Session Two: Process Facilitation, Session Three: Cross Cultural Conflict Resolution, and Session Four: the Advanced Program in Open Space Technology focusing on the Open Space Organization. And finally there will be authorization for the delivery of the whole Genuine Contact Program through the "train the trainer" intensive. Graduates of this "train the trainer" will be authorized to take the full program "in-house" to assist organizations with a full transformation program. Graduates of the "train the trainer" will train people within the organization in the component parts of Genuine Contact so that those authorized through this process in turn will train ever widening circles of people within the organization. Anyone trained as a trainer can offer the complete program and authorize those graduating in turn to train in Genuine Contact, using the outline they learn from us so that there is consistency and duplicability. 2. Consultants authorized to deliver the Genuine Contact( Program will be listed on our website www.genuinecontact.com if they so wish for direct contact by organizations. We recognize that everyone facilitating and leading using the Genuine Contact( Program will do so with their own unique style and experience. However, it is also necessary to guarantee to organizations who bring this Program into the organization that they are receiving consistency with Open Space Technology, Process Facilitation, Cross Cultural Conflict Resolution, and with the development of the Open Space Organization. Clients are entitled to assurance that when they engage in any or all of the components of the Genuine Contact( Program, that the components and the whole program maintain the integrity of what is offered through the Genuine Contact(Program. Within the Genuine Contact Program, the component parts are standardized so that they can be easily duplicated and so that when a client pays for one of the components to be used in the organization, the client is guaranteed of a certain standard. 3. There is no formal organization to report back to or to be accountable to regarding use of the Genuine Contact( Program. Dalar International is available as a resource to all facilitators and leaders trained in the Genuine Contact( Program. Dalar International will maintain contact information of all persons who have become trainers in the Genuine Contact(Program and to keep them up to date on developments in the Program. To maintain consistency, all trainers delivering the Genuine ontact( Program training programs will use the training format developed by Dalar International and will guide participants through the Genuine ontact( Program using the training workbooks from Dalar International. The workbooks for each component of the Program are copyrighted and available through our publisher, Musango Multi-Media. 1 1 Birgitt Williams Make Genuine Contact! Dalar Associates: organizational effectiveness consultants Striving for Success? Ready to exceed your expectations? Contact us for consulting services, training, conference and meeting facilitation, and keynote speaking. www.openspacetechnology.com <http://www.openspacetechnology.com> -----Original Message----- From: OSLIST [mailto:osl...@listserv.boisestate.edu]On Behalf Of Chris Corrigan Sent: Thursday, September 14, 2000 9:05 PM To: osl...@listserv.boisestate.edu Subject: Re: Client Curveball No. 321 -- how would you do it? Thanks for your advice Birgitt, and to all those who responded on this one. I know right now that the sponsor is thinking carefully about whether we should use OST for this meeting, and I'll be meeting with them next week to discuss the approach. I don't know how you can ever tell anyone that they might be blown apart and never put back together. I just don't know. That raises for me issues about when my role as a facilitator ends in terms of my interaction in people's lives. It's the question of where to draw a line I think...at what point does the contact I have made with people end? As an Open Space facilitator, I am opening space for the rest of people's lives? I know some people are forever changed by their experiences in OST meetings -- I was for example, and fortunately for the better -- but at what point do I let go? No question that this is an ethics question. Most meetings that I run with First Nations participants, no matter what process I use, usually has someone at some point break down and cry. What I have noticed is that this happens less in OST but it still happens. It happened last weekend, for example. OST opens people, and who knows where people are in their own greiving cycles? I work with people who have been victimized all the time. Sometimes it's recent, sometimes not. Sometimes it's related to the theme and sometimes not. Just how much responsibility *I* am supposed to take for their healing is an open question in my mind. Obviously with the meeting under consideration, these issues become magnified because I KNOW we are working with victims of violence. And I appreciate what you have to say about this. I guess I am pushing the ethical question a little further into the light with these comments. Further thoughts? Chris. Birgitt Williams wrote: > Hi Chris, > my inclination would be not to do this in Open Space Technology. For me, > the ethical issues are huge, in capital letters, and simply advising people > clearly about the theme and advising of the law of two feet just doesn't do > it. In one sense, advising of theme and law of two feet is like getting > their permission for "whatever happens" if they show up, feeling that they > are informed. I do not believe that by doing this, true informed consent is > given. > > In my experience in working with victims of violence for a long time in my > life, there are layers below layers below layers of pain. The human spirit > and psyche are very protective and go through the layers at their own pace. > I know many people in their 40's and 50's who are just now strong enough to > deal with something that happened in their youth. > > OST is powerful. And we know it. And we have a huge ethical responsibility. > We also know that it is difficult to communicate ahead of time how powerful > the meeting is. One does not know the power until one is in it. Negative > fall out of creating a situation for people to face deeper layers before > they are naturally ready may not occur during the meeting. Nor even in the > closing circle. It might all look like a stunning success. In my work with > youth in our street youth program in the 80's there were a number of group > meetings trying to get at the deeper layers of what was up with the > youth --we saw the youth 3 months later and 6 months later due to drug > overdoses, slashed wrists and other suicide attempts. It wasn't pretty. The > common denominator was the meetings that one of the agencies was holding. > Well intended. They thought they were successful. We raised a public outcry > and got them shut down.It wasn't open space technology. Your question > stirred all of this up. How will you tell them in the invitation that they > might be blown wide open and that they might not get put back together? > > I again state the perception that I have of safe space--we cannot guarantee > that the space we create with OST is safe space. What is safe for one is not > safe for another. > > I wish you well, whatever your choices. If you go ahead with this OST, I > would encourage you to work carefully with your sponsor group prior to and > after the event. The meeting might be a success in the short term. To assist > success in the long term takes skillful means in honouring the precious > humans involved with all of the pain that they brought into the meeting and > all of the grief that the meeting might stir up. > > Birgitt -- CHRIS CORRIGAN Consultation - Facilitation Open Space Technology 108-1035 Pacific Street Vancouver BC V6E 4G7 Phone: 604.683.3080 Fax: 604.683.3036 cor...@interchange.ubc.ca http://www.geocities.com/chris_corrigan * * ========================================================== osl...@listserv.boisestate.edu To subscribe, unsubscribe, change your options, view the archives of osl...@listserv.boisestate.edu Visit: http://listserv.boisestate.edu/archives/oslist.html =========================================================== osl...@egroups.com To subscribe, 1. Visit: http://www.egroups.com/group/oslist 2. Sign up -- provide an email address, and choose a login ID and password 3. 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