It is not easy to comment all, you have contributed to the issue of "doing nothing with elegance".
Let me do it my way: The first thing is, who is the expert? I don't believe I would. The experts are in the organization concerned. They own the problem, the information and the solution. If it is true, we can really be only facilitators, using different technologies, according to the company, the management and its control aspirations, the problem to be resolved, etc. So ideally we are the experts of the process and helping the organization to achieve its goals. So what do we have for sale: the results, as Chris is saying. In a broader sense we sell our experteesm (spelling?) to elicit, what they want to achieve and helping them to reach it with OST or with anything else. The "small issue" for me was saying IMPORTANT issue, but SMALL commitment from the management. If they might percieve pain, then we should find an issue, where the pain is on an acceptable level. Or, to have them understand, that they can avoid the pain on the price of accepting some loss somewhere else. Selling. It is out of question, that I have to sell and can not wait, until someone will knock on my door. (I already have some promising prospects, but let me talk about it, when it becomes concrete). I'd rather say persuasion instead of selling... What I do is, to identify those clients where there is a potential need for changes. Approach the management with some description, that is different from what I translated for the openspaceworld.org homepage. I will translate it to English if interested, but would take time. Those, who are ready for empowerment, etc. recognize, they can use the OST. Then comes a discussion about the organization, to make sure if the OST is the proper technology and get information about the issue they are faced. If the OST is a proper technology (any cat might be skinned in a nhundrad ways :), I talk about why it can meet their need, by telling them the main milestones of the OST. Here I use their own problem/example to describe it. The benefits they can get: empowerment, involvement from the staff, reduced management efforts, improved communication/conflict resolution, developing mutual respect, better client relations, etc. How much would it worth???? ;-)) I feel successful, if there is not a word about the price of it, but the value. If they feel the value, the price is not so crucial, though subject to negotiation. I hope this helps some way. Gyuri * * ========================================================== osl...@listserv.boisestate.edu To subscribe, unsubscribe, change your options, view the archives of osl...@listserv.boisestate.edu Visit: http://listserv.boisestate.edu/archives/oslist.html =========================================================== osl...@egroups.com To subscribe, 1. Visit: http://www.egroups.com/group/oslist 2. Sign up -- provide an email address, and choose a login ID and password 3. Click on "Subscribe" and follow the instructions To unsubscribe, change your options, view the archives of osl...@egroups.com: 1. Visit: http://www.egroups.com/group/oslist 2. Sign in and Proceed