Dear Friends,

Twice now it has happened to me that I facilitated an OST event in an organization where the people were so thrilled with the experience that they asked me to do it again a year later. In both cases, the second time seemed much less energetic than the first time. People were slower posting topics and action planning really dragged along. I have been wondering what mechanism is at work here. Maybe it is just the fact that it is not a new experience. Maybe because the OST experience is not new, you need a stronger theme to get people going.

Of course, I have also said to myself that this is what has happened and nothing else could have happened. But on the other hand it is painful to see people come back for seconds and then be disappointed. So I would like to know what your experiences are with seconds.

Thanks and warm greetings from a cold and drizzly St. Nicholas eve (the traditional day on which we give each other presents in The Netherlands, instead of Christmas).

Koos



Koos de Heer
Utrecht, the Netherlands

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