# OTRS config file (automatically generated)
# VERSION:1.1
package Kernel::Config::Files::ZZZAuto;
use utf8;
sub Load {
my ($File, $Self) = @_;
$Self->{'Frontend::ToolBarModule'}->{'1-Ticket::TicketSearchProfile'} = {
'Block' => 'ToolBarSearchProfile',
'Description' => 'Search-Template',
'MaxWidth' => '40',
'Module' => 'Kernel::Output::HTML::ToolBarTicketSearchProfile',
'Name' => 'Search-Template'
};
$Self->{'Frontend::Module'}->{'AgentTicketPhone'} = {
'Description' => 'Create new phone picket',
'Group' => [
''
],
'Loader' => {
'JavaScript' => [
'Core.Agent.CustomerSearch.js',
'Core.Agent.TicketAction.js'
]
},
'NavBar' => [
{
'AccessKey' => 'n',
'Block' => '',
'Description' => 'Create new phone ticket (inbound)',
'Link' => 'Action=AgentTicketPhone',
'LinkOption' => '',
'Name' => 'New phone ticket',
'NavBar' => 'Ticket',
'Prio' => '200',
'Type' => ''
}
],
'NavBarName' => 'Ticket',
'Title' => 'New phone ticket'
};
$Self->{'Frontend::Module'}->{'AgentTicketQueue'} = {
'Description' => 'Overview of all open Tickets',
'Loader' => {
'CSS' => [
'Core.AgentTicketQueue.css'
]
},
'NavBar' => [
{
'AccessKey' => 'o',
'Block' => '',
'Description' => 'Overview of all open Tickets',
'Link' => 'Action=AgentTicketQueue',
'LinkOption' => '',
'Name' => 'Queue view',
'NavBar' => 'Ticket',
'Prio' => '100',
'Type' => ''
},
{
'AccessKey' => 't',
'Block' => 'ItemArea',
'Description' => '',
'Group' => [
''
],
'Link' => 'Action=AgentTicketQueue',
'LinkOption' => '',
'Name' => 'Tickets',
'NavBar' => 'Ticket',
'Prio' => '200',
'Type' => 'Menu'
}
],
'NavBarName' => 'Ticket',
'Title' => 'QueueView'
};
$Self->{'Frontend::ToolBarModule'}->{'410-Ticket::AgentTicketEscalation'} = {
'AccessKey' => 'w',
'Action' => 'AgentTicketEscalationView',
'CssClass' => 'EscalationView',
'Link' => 'Action=AgentTicketEscalationView',
'Module' => 'Kernel::Output::HTML::ToolBarLink',
'Name' => 'Escalation view',
'Priority' => '1012002'
};
$Self->{'Frontend::ToolBarModule'}->{'410-Ticket::AgentTicketStatus'} = {
'AccessKey' => 'o',
'Action' => 'AgentTicketStatusView',
'CssClass' => 'StatusView',
'Link' => 'Action=AgentTicketStatusView',
'Module' => 'Kernel::Output::HTML::ToolBarLink',
'Name' => 'Status view',
'Priority' => '1012001'
};
$Self->{'Frontend::ToolBarModule'}->{'410-Ticket::AgentTicketQueue'} = {
'AccessKey' => 'q',
'Action' => 'AgentTicketQueue',
'CssClass' => 'QueueView',
'Link' => 'Action=AgentTicketQueue',
'Module' => 'Kernel::Output::HTML::ToolBarLink',
'Name' => 'Queue view',
'Priority' => '1012000'
};
$Self->{'Frontend::ToolBarModule'}->{'400-Ticket::AgentTicketPhone'} = {
'AccessKey' => 'l',
'Action' => 'AgentTicketPhone',
'CssClass' => 'PhoneTicket',
'Link' => 'Action=AgentTicketPhone',
'Module' => 'Kernel::Output::HTML::ToolBarLink',
'Name' => 'New phone ticket',
'Priority' => '1009998'
};
$Self->{'Frontend::ToolBarModule'}->{'410-Ticket::AgentTicketEmail'} = {
'AccessKey' => 'l',
'Action' => 'AgentTicketEmail',
'CssClass' => 'EmailTicket',
'Link' => 'Action=AgentTicketEmail',
'Module' => 'Kernel::Output::HTML::ToolBarLink',
'Name' => 'New email ticket',
'Priority' => '1009999'
};
$Self->{'Customer::AuthModule::LDAP::Params'} = {
'async' => 0,
'port' => 389,
'timeout' => 120,
'version' => 3
};
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'Passwort123';
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrsl...@compass.local';
$Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'member';
$Self->{'Customer::AuthModule::LDAP::GroupDN'} =
'CN=otrscustomer,CN=Users,DC=COMPASS,DC=local';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'DC=COMPASS,DC=local';
$Self->{'Customer::AuthModule::LDAP::Host'} = '10.1.8.16';
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'CustomerGroupSupport'} = '1';
delete $Self->{'PreferencesGroups'}->{'SpellDict'};
$Self->{'LogModule::LogFile'} = 'C:/PROGRA~2/OTRS/OTRS/var/log/otrs.log';
$Self->{'LogModule'} = 'Kernel::System::Log::File';
$Self->{'DefaultLanguage'} = 'de';
$Self->{'Organization'} = '';
$Self->{'AdminEmail'} = 'it-supp...@compass-pflegeberatung.de';
$Self->{'FQDN'} = 'coocgnotrs002.coo.local';
$Self->{'SystemID'} = '05';
$Self->{'SecureMode'} = 1;
}
1;
-------- Original-Nachricht --------
> Datum: Wed, 12 Jan 2011 12:28:38 +0100
> Von: Nils Leideck <nils.leid...@leidex.net>
> An: "User questions and discussions about OTRS.org in German"
> <otrs-de@otrs.org>
> Betreff: Re: [otrs-de] Ticket Schaltfläche ist weg
> Poste doch einfach mal deine SysConfig...
>
> —
> Nils Leideck
> Senior Consultant
>
> http://webint.cryptonode.de / a Fractal project
>
> On 12.01.2011, at 12:27, Boris Wagener wrote:
>
> > Ja,manuell geht.
> > Und ja ich war in der SysConfig bei Frontend::Module###AgentTicketPhone
> > kann gut sein dass ich mich da irgendwo verklickt hab.
> >
> > Wenns jetzt groß aufwand macht setz ich das System neu auf.
> > Ist ohnehin nur ne Testkiste die so gut wie leer ist
> >
> >
> > -------- Original-Nachricht --------
> >> Datum: Wed, 12 Jan 2011 12:23:14 +0100
> >> Von: Alexander Halle <ahalle-o...@radprax.de>
> >> An: "User questions and discussions about OTRS.org in German"
> <otrs-de@otrs.org>
> >> Betreff: Re: [otrs-de] Ticket Schaltfläche ist weg
> >
> >> Hi, Boris Wagener schrieb:
> >>> nene die ganze Shclatfläche ist weg. Siehe Anhang:-)
> >>> ich hab keine Ahnung wie ich das hinbekommen hab:-)
> >>
> >> Jetzt verstehe ich. Hast du denn was verändert, warst du in der
> >> SysConfig, kann es an Berechtigungen liegen ? Hast du irgendwelche
> >> Änderungen in letzter Zeit vorgenommen ? Tritt das Problem unter
> anderen
> >> Accounts auch auf ? Kannst du das Modul manuell aufrufen
> >> (http://server/otrs/index.pl?Action=AgentTicketQueue) ?
> >>
> >> Grüße
> >>
> >> Alexander
> >>
> >> --
> >> radprax Gesellschaft für Medizinische Versorgungszentren mbH | Sitz
> und
> >> Registergericht: Wuppertal, HRB 19359 | Bergstr. 7 - 9, 42105 Wuppertal
> >> Geschäftsführung: Andreas Martin, Dr. Heiner Steffens, Dr. Renate
> Tewaag
> >> Direktkontakt Fon +49 202 2489 1123, Fax +49 202 2489 94 1123
> >>
> >>
> >> ---------------------------------------------------------------------
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>
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