Schmeiß mal das untern rot markierte aus der Config Datei manuell raus. Cheers, Nils
— Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 12.01.2011, at 12:30, Boris Wagener wrote: > # OTRS config file (automatically generated) > # VERSION:1.1 > package Kernel::Config::Files::ZZZAuto; > use utf8; > sub Load { > my ($File, $Self) = @_; > $Self->{'Frontend::ToolBarModule'}->{'1-Ticket::TicketSearchProfile'} = { > 'Block' => 'ToolBarSearchProfile', > 'Description' => 'Search-Template', > 'MaxWidth' => '40', > 'Module' => 'Kernel::Output::HTML::ToolBarTicketSearchProfile', > 'Name' => 'Search-Template' > }; > $Self->{'Frontend::Module'}->{'AgentTicketPhone'} = { > 'Description' => 'Create new phone picket', > 'Group' => [ > '' > ], > 'Loader' => { > 'JavaScript' => [ > 'Core.Agent.CustomerSearch.js', > 'Core.Agent.TicketAction.js' > ] > }, > 'NavBar' => [ > { > 'AccessKey' => 'n', > 'Block' => '', > 'Description' => 'Create new phone ticket (inbound)', > 'Link' => 'Action=AgentTicketPhone', > 'LinkOption' => '', > 'Name' => 'New phone ticket', > 'NavBar' => 'Ticket', > 'Prio' => '200', > 'Type' => '' > } > ], > 'NavBarName' => 'Ticket', > 'Title' => 'New phone ticket' > }; > $Self->{'Frontend::Module'}->{'AgentTicketQueue'} = { > 'Description' => 'Overview of all open Tickets', > 'Loader' => { > 'CSS' => [ > 'Core.AgentTicketQueue.css' > ] > }, > 'NavBar' => [ > { > 'AccessKey' => 'o', > 'Block' => '', > 'Description' => 'Overview of all open Tickets', > 'Link' => 'Action=AgentTicketQueue', > 'LinkOption' => '', > 'Name' => 'Queue view', > 'NavBar' => 'Ticket', > 'Prio' => '100', > 'Type' => '' > }, > { > 'AccessKey' => 't', > 'Block' => 'ItemArea', > 'Description' => '', > 'Group' => [ > '' > ], > 'Link' => 'Action=AgentTicketQueue', > 'LinkOption' => '', > 'Name' => 'Tickets', > 'NavBar' => 'Ticket', > 'Prio' => '200', > 'Type' => 'Menu' > } > ], > 'NavBarName' => 'Ticket', > 'Title' => 'QueueView' > }; > $Self->{'Frontend::ToolBarModule'}->{'410-Ticket::AgentTicketEscalation'} = { > 'AccessKey' => 'w', > 'Action' => 'AgentTicketEscalationView', > 'CssClass' => 'EscalationView', > 'Link' => 'Action=AgentTicketEscalationView', > 'Module' => 'Kernel::Output::HTML::ToolBarLink', > 'Name' => 'Escalation view', > 'Priority' => '1012002' > }; > $Self->{'Frontend::ToolBarModule'}->{'410-Ticket::AgentTicketStatus'} = { > 'AccessKey' => 'o', > 'Action' => 'AgentTicketStatusView', > 'CssClass' => 'StatusView', > 'Link' => 'Action=AgentTicketStatusView', > 'Module' => 'Kernel::Output::HTML::ToolBarLink', > 'Name' => 'Status view', > 'Priority' => '1012001' > }; > $Self->{'Frontend::ToolBarModule'}->{'410-Ticket::AgentTicketQueue'} = { > 'AccessKey' => 'q', > 'Action' => 'AgentTicketQueue', > 'CssClass' => 'QueueView', > 'Link' => 'Action=AgentTicketQueue', > 'Module' => 'Kernel::Output::HTML::ToolBarLink', > 'Name' => 'Queue view', > 'Priority' => '1012000' > }; > $Self->{'Frontend::ToolBarModule'}->{'400-Ticket::AgentTicketPhone'} = { > 'AccessKey' => 'l', > 'Action' => 'AgentTicketPhone', > 'CssClass' => 'PhoneTicket', > 'Link' => 'Action=AgentTicketPhone', > 'Module' => 'Kernel::Output::HTML::ToolBarLink', > 'Name' => 'New phone ticket', > 'Priority' => '1009998' > }; > $Self->{'Frontend::ToolBarModule'}->{'410-Ticket::AgentTicketEmail'} = { > 'AccessKey' => 'l', > 'Action' => 'AgentTicketEmail', > 'CssClass' => 'EmailTicket', > 'Link' => 'Action=AgentTicketEmail', > 'Module' => 'Kernel::Output::HTML::ToolBarLink', > 'Name' => 'New email ticket', > 'Priority' => '1009999' > }; > $Self->{'Customer::AuthModule::LDAP::Params'} = { > 'async' => 0, > 'port' => 389, > 'timeout' => 120, > 'version' => 3 > }; > $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'Passwort123'; > $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = > 'otrsl...@compass.local'; > $Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'member'; > $Self->{'Customer::AuthModule::LDAP::GroupDN'} = > 'CN=otrscustomer,CN=Users,DC=COMPASS,DC=local'; > $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; > $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'DC=COMPASS,DC=local'; > $Self->{'Customer::AuthModule::LDAP::Host'} = '10.1.8.16'; > $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; > $Self->{'CustomerGroupSupport'} = '1'; > delete $Self->{'PreferencesGroups'}->{'SpellDict'}; > $Self->{'LogModule::LogFile'} = 'C:/PROGRA~2/OTRS/OTRS/var/log/otrs.log'; > $Self->{'LogModule'} = 'Kernel::System::Log::File'; > $Self->{'DefaultLanguage'} = 'de'; > $Self->{'Organization'} = ''; > $Self->{'AdminEmail'} = 'it-supp...@compass-pflegeberatung.de'; > $Self->{'FQDN'} = 'coocgnotrs002.coo.local'; > $Self->{'SystemID'} = '05'; > $Self->{'SecureMode'} = 1; > } > 1; > > > > > > -------- Original-Nachricht -------- >> Datum: Wed, 12 Jan 2011 12:28:38 +0100 >> Von: Nils Leideck <nils.leid...@leidex.net> >> An: "User questions and discussions about OTRS.org in German" >> <otrs-de@otrs.org> >> Betreff: Re: [otrs-de] Ticket Schaltfläche ist weg > >> Poste doch einfach mal deine SysConfig... >> >> — >> Nils Leideck >> Senior Consultant >> >> http://webint.cryptonode.de / a Fractal project >> >> On 12.01.2011, at 12:27, Boris Wagener wrote: >> >>> Ja,manuell geht. >>> Und ja ich war in der SysConfig bei Frontend::Module###AgentTicketPhone >>> kann gut sein dass ich mich da irgendwo verklickt hab. >>> >>> Wenns jetzt groß aufwand macht setz ich das System neu auf. >>> Ist ohnehin nur ne Testkiste die so gut wie leer ist >>> >>> >>> -------- Original-Nachricht -------- >>>> Datum: Wed, 12 Jan 2011 12:23:14 +0100 >>>> Von: Alexander Halle <ahalle-o...@radprax.de> >>>> An: "User questions and discussions about OTRS.org in German" >> <otrs-de@otrs.org> >>>> Betreff: Re: [otrs-de] Ticket Schaltfläche ist weg >>> >>>> Hi, Boris Wagener schrieb: >>>>> nene die ganze Shclatfläche ist weg. Siehe Anhang:-) >>>>> ich hab keine Ahnung wie ich das hinbekommen hab:-) >>>> >>>> Jetzt verstehe ich. Hast du denn was verändert, warst du in der >>>> SysConfig, kann es an Berechtigungen liegen ? Hast du irgendwelche >>>> Änderungen in letzter Zeit vorgenommen ? Tritt das Problem unter >> anderen >>>> Accounts auch auf ? Kannst du das Modul manuell aufrufen >>>> (http://server/otrs/index.pl?Action=AgentTicketQueue) ? >>>> >>>> Grüße >>>> >>>> Alexander >>>> >>>> -- >>>> radprax Gesellschaft für Medizinische Versorgungszentren mbH | Sitz >> und >>>> Registergericht: Wuppertal, HRB 19359 | Bergstr. 7 - 9, 42105 Wuppertal >>>> Geschäftsführung: Andreas Martin, Dr. Heiner Steffens, Dr. Renate >> Tewaag >>>> Direktkontakt Fon +49 202 2489 1123, Fax +49 202 2489 94 1123 >>>> >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs-de - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs-de >>>> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs-de - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs-de >>> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs-de - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs-de >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de >> > --------------------------------------------------------------------- > OTRS mailing list: otrs-de - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs-de > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de
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