Hello Moises, there are various ways of accomplishing what you said, one would be using ACLs based on Customer ID to filter Types and/or priorities, to add a dynamic field on regular forms its simple, but then you cannot hide/show it based on customer ids.
Then I would try using Processes to create specific forms, that can be used only by those allowed customers, the ones that can have additional Fields or specific types and/or Priorities. Best Regards El lun., 3 feb. 2020 a las 14:01, Moises Silva (<mochi.si...@gmail.com>) escribió: > Hi Everyone, > > I need to customize tickets by specific customer, but I don´t if > possible in OTRS. > Example: > For all customer I have 4 types on the ticket (tp1, tp2, tp3, tp4), > but for specific customer I need to included the specific type and included > the others 4 (tp1, tp2, tp3, tp4, tp5) > When I select the tp5, then we need to change the content on priority, > only to list p5-1, p5-2 and enable the new dynamic field (TEXT FIELD) with > the name TXNEWFIELD. > Is there someone that pass for this situation that can help me? > > Thanks, > Moises > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > -- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alv...@gridshield.net
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