Alvaro,
Thanks your assistance.
I solved this problem using JS Script on this file
*/opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard/CustomerTicketMessage.tt*
,
below the reference link used for this situation
https://forums.otterhub.org/viewtopic.php?f=60&t=24116&p=136338&hilit=Hide+dynamicfield#p136338
Best Regards,
Moises
On Fri, Feb 7, 2020 at 1:23 PM Alvaro Cordero <alv...@gridshield.net> wrote:
> Hello Moises, there are various ways of accomplishing what you said, one
> would be using ACLs based on Customer ID to filter Types and/or priorities,
> to add a dynamic field on regular forms its simple, but then you cannot
> hide/show it based on customer ids.
>
> Then I would try using Processes to create specific forms, that can be
> used only by those allowed customers, the ones that can have additional
> Fields or specific types and/or Priorities.
>
> Best Regards
>
> El lun., 3 feb. 2020 a las 14:01, Moises Silva (<mochi.si...@gmail.com>)
> escribió:
>
>> Hi Everyone,
>>
>> I need to customize tickets by specific customer, but I don´t if
>> possible in OTRS.
>> Example:
>> For all customer I have 4 types on the ticket (tp1, tp2, tp3, tp4),
>> but for specific customer I need to included the specific type and included
>> the others 4 (tp1, tp2, tp3, tp4, tp5)
>> When I select the tp5, then we need to change the content on
>> priority, only to list p5-1, p5-2 and enable the new dynamic field (TEXT
>> FIELD) with the name TXNEWFIELD.
>> Is there someone that pass for this situation that can help me?
>>
>> Thanks,
>> Moises
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>
>
> --
>
> *Alvaro Cordero RetanaConsultor de Tecnologias*
> *Tel: 22585757 ext 123*
> *Email:* alv...@gridshield.net
>
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