Hi and thank you very much for your help.
The mail queue seems empty: $ sudo -u otrs /opt/otrs/bin/otrs.Console.pl Maint::Email::MailQueue --list Mail queue is empty. Done. But that's no surprise since the error says that the unsent message was removed. The communication logs show this : http://download.caoba.fr/576d4rbedy72/otrs_com_log.png I still don't see how I can get to this (possibly) unsent message #520. If you have any idea, please let me know, otherwise, I'm going to let it go as unresolved error. It's the only unresolved one I had in a month. I'm ok with this. Best regards Santiago On Mon, May 11, 2020 at 3:37 AM Anthony F McInerney <afm...@gmail.com> wrote: > > You could check the mail queue... just in case > https://doc.otrs.com/doc/manual/admin/6.0/en/html/email-settings.html#email-sending-mailqueue > > And also there is the 'Communication Log' in the admin menu that might shed > more light.. > > > On Sun, 10 May 2020 at 08:18, Santiago DIEZ <santi...@caoba.fr> wrote: >> >> Hi Anthony, >> >> And thank you for your help. >> >> Yes I saw the warning from Google. It's not a problem if an email is not >> sent at time T. It can be sent at T+1m or T+10m or even T+1h I don't mind. >> My concern is when the message is not sent at all. >> >> The first email with warning was sent later. Fine. My question is how can I >> retrieve the second message? Was it sent at some time after the error? Was >> it completely destroyed (that would be a terrible programming mistake imho)? >> Is it sitting somewhere waiting for me to push the resend button? >> >> Regards >> Santiago >> >> >> On Sat, May 9, 2020, 17:03 Anthony F McInerney <afm...@gmail.com> wrote: >>> >>> >>> >>> On Tue, 5 May 2020 at 11:34, Santiago DIEZ <santi...@caoba.fr> wrote: >>>> >>>> Hi, >>>> >>>> I received 2 alerts in the past 9 days. >>>> I'm using otrs-6.0.28. >>>> >>>> >>>> >>>> subject: OTRS Scheduler Daemon Cron: MailQueueSend >>>> >>>> The body starts with: >>>> ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-59 Perl: 5.20.2 >>>> OS: linux Time: <DATE> >>>> >>>> Then there are many lines of debug. One of them being: >>>> Message: CommunicationLog([...])::Kernel::System::MailQueue => >>>> Temporary problem returned from server, requeuing message for sending. >>>> Message: SMTPCode: 451, ErrorMessage: Could not send message to >>>> server: 451, Go ahead j4sm19123399wrm.85 - gsmtp! >>>> >>>> The body finishes with >>>> Error: Could not send message with ID '425'! Please refer to the log. >>>> Error: Failed. >>>> >>>> From the message id (j4sm19123399wrm.85) I could verify that the email >>>> was indeed sent one minute later (found the corresponding article >>>> using grep on /var/article/). >>>> But what does the id 425 refer to? >>>> >>>> >>>> >>>> The second alert has the same subject. >>>> >>>> The body also starts with: >>>> ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-59 Perl: 5.20.2 >>>> OS: linux Time: <DATE> >>>> >>>> Then there are many lines of debug. One of them being: >>>> Message: CommunicationLog([...])::Kernel::System::MailQueue => >>>> Permanent sending problem or we reached the sending attempt limit. >>> >>> >>> Here's the problem. Google have a sending limit via smtp (It's like 100 per >>> minute or something you can look it up). Unless you have a business account >>> that allows more. >>> >>> >>>> >>>> Message will be removed >>>> >>>> The body finishes with >>>> Error: Could not send message with ID '520'! Please refer to the log. >>>> Error: Failed. >>>> >>>> I can't find the message id a67sm13838135wmc.30 anywhere in my articles. >>>> How can I retrieve the message to try and send it again? >>>> >>>> >>>> >>>> Thanks for your help >>>> Regards >>>> Santiago >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
