Hi Eddie, On Wed, Jul 10, 2002 at 05:42:31PM -0700, Eddie Urenda wrote:
> I've been playing around with OTRS (using it niceley on Postgresql 7.2 :) > and have still not managed to figure out if a feature is available or not > (this is probably something very basic). > > Is there a way to define an auto-reponse to go out when a new incoming > message gets put into a queue? Ja, you can define a auto-response for each queue (different auto-reponse). -=> Login witn admin permissions (e. g. root@localhost) -=> -=> Goto: AdminArea -=> Goto: Auto Responses -=> Defined a auto-reponse with type (auto reply) -=> Goto: Queue <-> Auto Response -=> select your "RAW" queue and click on "Change setting" -=> select your types of auto-responses and click update > In other words, let's say I have everything coming into the 'RAW' queue. > Is there a way that I can define a 'klez' queue that will auto-reply to > messages that are moved from the 'RAW' to the 'klez' queue automatically? > > I'd like to have somebody sort through our queue, and if they identify a > message as a certain type, to put it into a queue that will send an > auto-reponse automatically. > > Is this possible? Normally it would be better if you can sort the messages before the message arrive the OpenTRS system. E. g. with different email addresses or a web form where the customers can select the topic... Then the OpenTRS can sort the messages for you. Back to your question. ,-) Your scenario is not possible at the moment. I think what you want is a feature "send notification to reporter by ticket action" (e. g. move, lock, ...) to get the transparency to the customer (there was a discussion about this feature - http://lists.otrs.org/pipermail/dev/2002-June/000005.html). This feature is on the todo list (category misc). It would be easy to implement, but I have to do a lot of other stuff. Maybe somebody can help with this feature? > -Eddie Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address. _______________________________________________ OpenTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
