Hi Drew,
[sorry for the long lines...]
On Saturday 27 July 2002 09:01, Drew Mooney wrote:
:
> The test box is a pIII/366 laptop with 128M RAM and 14G hd. We're
> discussing hardware for the production box - obviously not going
> to be a laptop! We've a few idle Netra T1 machines on hand
> though...
>
> Q1. Anyone foresee any issues with deploying OTRS on a SuSE/Sparc
> box?
No, not really (I think...). I am not in to the Sparc port (more into AXP
architecture), but the system is pretty much the same.
You have to use the 7.3 version of the RPM, as there were heavy changes
to the init script process inbetween.
> Q2. Did 'GenerateTicketNumber' make it into BETA-6? It's sure not
> to be found in Config.pm. Review of the 'request' archive seems
> to indicate it's in a separate module somewhere? I'd like to use
> Date as part of the Ticket# rather than just an auto-incremented
> number appended to SystemID. I tried adding this to
> ~/Kernel/Config.pm:
>
> # TicketNumberGenerator
> $Self->{TicketNumberGenerator} =
> 'Kernel::System::Ticket::Number::Date';
>
>
> and doing 'rcotrs restart' - but Ticket# format didn't change
> [it's still '1010xxx]
No, it is not in BETA6, until now in CVS only. You need the files
$OTRS_HOME/Kernel/System/Ticket/Number/*
$OTRS_HOME/Kernel/System/Ticket.pm
from CVS and some lines in
Config.pm:
# TicketNumberGenerator
#
# Kernel::System::Ticket::Number::AutoIncrement (default) --> auto increment
# ticket numbers "SystemID.Counter" like 1010138 and 1010139.
#
# Kernel::System::Ticket::Number::Date --> ticket numbers with date
# "Year.Month.Day.SystemID.Counter" like 200206231010138 and 200206231010139.
#
# Kernel::System::Ticket::Number::DateChecksum --> ticket numbers with date
# "Year.Month.Day.SystemID.Counter.Checksum" like 2002062310100019.
#
# Kernel::System::Ticket::Number::Random -->
# random ticket numbers "SystemID.Random" like 100057866352 and 103745394596.
# $Self->{TicketNumberGenerator} = 'Kernel::System::Ticket::Number::Date';
# $Self->{TicketNumberGenerator} =
'Kernel::System::Ticket::Number::DateChecksum';
# $Self->{TicketNumberGenerator} = 'Kernel::System::Ticket::Number::Random';
$Self->{TicketNumberGenerator} = 'Kernel::System::Ticket::Number::AutoIncrement';
(usually right after the "# PostMaster stuff" line).
Martin, please correct me, if I forgot something.
> I expect we'll be keeping the list busy in the days and weeks to
> come.
You are welcome ;-)
> Drew M. Mooney
Stefan
PS: when will there be a BETA7?
--
Stefan Schmidt Email: [EMAIL PROTECTED]
[EMAIL PROTECTED]
Bremen [EMAIL PROTECTED]
[EMAIL PROTECTED]
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