Hello, this is the old umaks problem.
Update Kernel::System::Article like said in http://lists.otrs.org/pipermail/otrs/2002-August/000170.html The the umask is correct, and the write permissions are set. Check the directories after that, and all your mails can be processed correctly. Christoph tripal jadeja schrieb: > Hi , > I have tried the solution given by martin but the problem is still there . > I have some more details to show . > The following is the out put from the procmail log when first mail from the > customer arrives to the otrs. > > procmail: [893] Tue Sep 17 11:42:03 2002 > procmail: No match on ! ^From.*@domain.com > procmail: Locking "/opt/OpenTRS/var/INBOX.Backup.2002-09.lock" > procmail: Assigning "LASTFOLDER=/opt/OpenTRS/var/INBOX.Backup.2002-09" > procmail: Opening "/opt/OpenTRS/var/INBOX.Backup.2002-09" > procmail: Acquiring kernel-lock > procmail: Unlocking "/opt/OpenTRS/var/INBOX.Backup.2002-09.lock" > procmail: Couldn't determine implicit lockfile from > "/opt/OpenTRS/bin/PostMaster.pl" > procmail: Locking ".lock" > procmail: Executing "/opt/OpenTRS/bin/PostMaster.pl" > mkdir /opt/OpenTRS/var/article/2002/09/17/433: Permission denied at > /opt/OpenTRS/bin/..//Kernel/System/Article.pm line 157 > procmail: [893] Tue Sep 17 11:42:04 2002 > procmail: Non-zero exitcode (255) from "/opt/OpenTRS/bin/PostMaster.pl" > procmail: Assigning "LASTFOLDER=/opt/OpenTRS/bin/PostMaster.pl" > procmail: Unlocking ".lock" > procmail: Assigning "LASTFOLDER=/opt/OpenTRS/var/spool/1" > procmail: Opening "/opt/OpenTRS/var/spool/1" > procmail: Acquiring kernel-lock >>From [EMAIL PROTECTED] Tue Sep 17 11:42:03 2002 > Subject: problem > Folder: /opt/OpenTRS/var/spool/1 > 2546 > procmail: Notified comsat: otrs@0:/opt/OpenTRS/var/spool/1 > > NOW I am executing otrs cleanup as follows than the message comes up again > . > > # sudo -u otrs /etc/rc.d/otrs cleanup > Checking otrs spool dir... > Starting otrs PostMaster... (/opt/OpenTRS/var/spool/1) > Starting otrs PostMaster... (/opt/OpenTRS/var/spool/2) > Starting otrs PostMaster... (/opt/OpenTRS/var/spool/3) done. > > The following messages are reported in /var/log/messages > > Sep 17 12:09:16 satan OpenTRS-PM[1343]: > [Debug][/opt/OpenTRS/bin/PostMaster.pl][54] Global OpenTRS email handle > (PostMaster.pl) started... > Sep 17 12:09:16 satan OpenTRS-PM[1348]: > [Debug][/opt/OpenTRS/bin/PostMaster.pl][54] Global OpenTRS email handle > (PostMaster.pl) started... > Sep 17 12:09:17 satan OpenTRS-PM[1353]: > [Debug][/opt/OpenTRS/bin/PostMaster.pl][54] Global OpenTRS email handle > (PostMaster.pl) started... > > > Now I am executing the same command with root priviledge > > # /etc/rc.d/otrs cleanup > > The following messages are reported in /var/log/messages > > Sep 17 12:11:04 satan OpenTRS-PM[1392]: > [Debug][/opt/OpenTRS/bin/PostMaster.pl][54] Global OpenTRS email handle > (PostMaster.pl) started... > Sep 17 12:11:04 satan OpenTRS-PM[1392]: > [Debug][Kernel::System::PostMaster::NewTicket::Run][156] New Ticket > [1010158] created (TicketID=157, ArticleID=447). > Sep 17 12:11:04 satan OpenTRS-PM[1392]: > [Debug][Kernel::System::PostMaster::NewTicket::Run][258] Sent no auto reply > for Ticket [1010158] ("cust" [EMAIL PROTECTED]) > Sep 17 12:11:04 satan OpenTRS-PM[1392]: > [Debug][/opt/OpenTRS/bin/PostMaster.pl][66] Global OpenTRS email handle > (PostMaster.pl) stoped. > Sep 17 12:11:05 satan OpenTRS-PM[1399]: > [Debug][/opt/OpenTRS/bin/PostMaster.pl][54] Global OpenTRS email handle > (PostMaster.pl) started... > Sep 17 12:11:05 satan OpenTRS-PM[1399]: > [Debug][Kernel::System::PostMaster::NewTicket::Run][156] New Ticket > [1010159] created (TicketID=158, ArticleID=448). > Sep 17 12:11:05 satan OpenTRS-PM[1399]: > [Debug][Kernel::System::PostMaster::NewTicket::Run][258] Sent no auto reply > for Ticket [1010159] ("cust" [EMAIL PROTECTED]) > Sep 17 12:11:05 satan OpenTRS-PM[1399]: > [Debug][/opt/OpenTRS/bin/PostMaster.pl][66] Global OpenTRS email handle > (PostMaster.pl) stoped. > Sep 17 12:11:05 satan OpenTRS-PM[1406]: > [Debug][/opt/OpenTRS/bin/PostMaster.pl][54] Global OpenTRS email handle > (PostMaster.pl) started... > Sep 17 12:11:05 satan OpenTRS-PM[1406]: > [Debug][Kernel::System::PostMaster::NewTicket::Run][156] New Ticket > [1010160] created (TicketID=159, ArticleID=449). > Sep 17 12:11:05 satan OpenTRS-PM[1406]: > [Debug][Kernel::System::PostMaster::NewTicket::Run][258] Sent no auto reply > for Ticket [1010160] ("cust" [EMAIL PROTECTED]) > Sep 17 12:11:05 satan OpenTRS-PM[1406]: > [Debug][/opt/OpenTRS/bin/PostMaster.pl][66] Global OpenTRS email handle > (PostMaster.pl) stoped. > > The following messages are reported in promail log > /opt/OpenTRS/var/log/procmail--log > > procmail: [1064] Tue Sep 17 11:52:03 2002 > procmail: No match on ! "^From.*@icompo.net" > procmail: Locking "/opt/OpenTRS/var/INBOX.Backup.2002-09.lock" > procmail: Assigning "LASTFOLDER=/opt/OpenTRS/var/INBOX.Backup.2002-09" > procmail: Opening "/opt/OpenTRS/var/INBOX.Backup.2002-09" > procmail: Acquiring kernel-lock > procmail: Unlocking "/opt/OpenTRS/var/INBOX.Backup.2002-09.lock" > procmail: Couldn't determine implicit lockfile from > "/opt/OpenTRS/bin/PostMaster.pl" > procmail: Locking ".lock" > procmail: Executing "/opt/OpenTRS/bin/PostMaster.pl" > mkdir /opt/OpenTRS/var/article/2002/09/17/435: Permission denied at > /opt/OpenTRS/bin/..//Kernel/System/Article.pm line 157 > procmail: [1064] Tue Sep 17 11:52:04 2002 > procmail: Non-zero exitcode (255) from "/opt/OpenTRS/bin/PostMaster.pl" > procmail: Assigning "LASTFOLDER=/opt/OpenTRS/bin/PostMaster.pl" > procmail: Unlocking ".lock" > procmail: Assigning "LASTFOLDER=/opt/OpenTRS/var/spool/2" > procmail: Opening "/opt/OpenTRS/var/spool/2" > procmail: Acquiring kernel-lock >>From [EMAIL PROTECTED] Tue Sep 17 11:52:03 2002 > Subject: problem > Folder: /opt/OpenTRS/var/spool/2 > 2546 > procmail: Notified comsat: "otrs@0:/opt/OpenTRS/var/spool/2" > procmail: [1148] Tue Sep 17 11:57:04 2002 > procmail: No match on ! "^From.*@icompo.net" > procmail: Locking "/opt/OpenTRS/var/INBOX.Backup.2002-09.lock" > procmail: Assigning "LASTFOLDER=/opt/OpenTRS/var/INBOX.Backup.2002-09" > procmail: Opening "/opt/OpenTRS/var/INBOX.Backup.2002-09" > procmail: Acquiring kernel-lock > procmail: Unlocking "/opt/OpenTRS/var/INBOX.Backup.2002-09.lock" > procmail: Couldn't determine implicit lockfile from > "/opt/OpenTRS/bin/PostMaster.pl" > procmail: Locking ".lock" > procmail: Executing "/opt/OpenTRS/bin/PostMaster.pl" > mkdir /opt/OpenTRS/var/article/2002/09/17/437: Permission denied at > /opt/OpenTRS/bin/..//Kernel/System/Article.pm line 157 > procmail: Non-zero exitcode (255) from "/opt/OpenTRS/bin/PostMaster.pl" > procmail: Assigning "LASTFOLDER=/opt/OpenTRS/bin/PostMaster.pl" > procmail: Unlocking ".lock" > procmail: Assigning "LASTFOLDER=/opt/OpenTRS/var/spool/3" > procmail: Opening "/opt/OpenTRS/var/spool/3" > procmail: Acquiring kernel-lock >>From [EMAIL PROTECTED] Tue Sep 17 11:57:04 2002 > Subject: new problem > Folder: /opt/OpenTRS/var/spool/3 > 2558 > procmail: Notified comsat: otrs@0:/opt/OpenTRS/var/spool/3 > > > When I execute otrs cleanup as root only that time the message comes back > but it does not happen again ,the messages are removed from the spool > folder. > > Thanks for your interest and help Martin . > > regards, > tripal > > ----- Original Message ----- > From: "Martin Edenhofer" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Monday, September 16, 2002 8:16 PM > Subject: Re: [otrs] emails are showing up again > > > >>Hi Tripal, >> >>On Mon, Sep 16, 2002 at 07:35:26PM +0200, tripal jadeja wrote: >> >>>I am new to otrs , just installed it on suse 7.3 with mysql and all >> > required > >>>perl modules. >>>[...] >>>Everything is fine untill here . >>>But when the hourly cron job "/etc/rc.d/otrs cleanup " for user otrs >> > gets > >>>executed the problem starts. >>>After execution of "/etc/rc.d/otrs cleanup >> /dev/null" the the >> > ticket is > >>>getting locked again with a status of new message in that ticket. >>>The message no 1 (reply1) appears back as the next message in that >> > ticket > >>>thread and ticket is again getting status locked >>>The below is the the thread sequence from otrs . >>>[...] >>>and after every hour its adding the same message again to the thread. >>>The problem does not end here , >>>[...] >>>I hope I have make my problem clear :-) , so please somebody help me to >> > get > >>>the cause of this problem . >> >>Ja. :-) It's a file permission problem. >> >>Please try to set the default group of the otrs user to nogroup (GID > > 65534). > >>[/etc/passwd] >>otrs:x:501:100::/opt/OpenTRS/:/bin/false >>[...] >> >>To: >>[...] >>otrs:x:501:65534::/opt/OpenTRS/:/bin/false >>[...] >> >>Try "/etc/rc.d/otrs cleanup" and all emails should be processed. Then you > > get no > >>more follow ups hourly. >> >>Feedback would be nice. So I can fix (add) this info to the next version. >> >>Thanks! >> >> >>>Tripal Jadeja >> >>Have a lot of fun. >> >> Martin >> >>-- >>Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ >>-- >>"Security is a process, not a product." - Bruce Schneider >> >>_______________________________________________ >>OpenTRS mailing list: otrs - Webpage: http://otrs.org/ >>Archive: http://lists.otrs.org/pipermail/otrs >>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > _______________________________________________ > OpenTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- Dipl.-Ing. Christoph Kaulich Tel.: ++49 (0) 531 / 2 405 551 GNS mbH Fax : ++49 (0) 531 / 2 405 552 Wilhelmitorwall 3 mailto:[EMAIL PROTECTED] 38118 Braunschweig http://www.gns-mbh.com _______________________________________________ OpenTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
