Hi , problem solved :-) After replacing the Article.pm and changing the permission on the problem directories mails are being processed correctly.
Thankx a lot Regards, tripal ----- Original Message ----- From: "Christoph Kaulich" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, September 17, 2002 12:55 PM Subject: Re: [otrs] emails are showing up again > Hello, > > this is the old umaks problem. > > Update Kernel::System::Article like said in > > http://lists.otrs.org/pipermail/otrs/2002-August/000170.html > > The the umask is correct, and the write permissions are set. Check the > directories after that, and all your mails can be processed correctly. > > Christoph > > > tripal jadeja schrieb: > > Hi , > > I have tried the solution given by martin but the problem is still there . > > I have some more details to show . > > The following is the out put from the procmail log when first mail from the > > customer arrives to the otrs. > > > > procmail: [893] Tue Sep 17 11:42:03 2002 > > procmail: No match on ! ^From.*@domain.com > > procmail: Locking "/opt/OpenTRS/var/INBOX.Backup.2002-09.lock" > > procmail: Assigning "LASTFOLDER=/opt/OpenTRS/var/INBOX.Backup.2002-09" > > procmail: Opening "/opt/OpenTRS/var/INBOX.Backup.2002-09" > > procmail: Acquiring kernel-lock > > procmail: Unlocking "/opt/OpenTRS/var/INBOX.Backup.2002-09.lock" > > procmail: Couldn't determine implicit lockfile from > > "/opt/OpenTRS/bin/PostMaster.pl" > > procmail: Locking ".lock" > > procmail: Executing "/opt/OpenTRS/bin/PostMaster.pl" > > mkdir /opt/OpenTRS/var/article/2002/09/17/433: Permission denied at > > /opt/OpenTRS/bin/..//Kernel/System/Article.pm line 157 > > procmail: [893] Tue Sep 17 11:42:04 2002 > > procmail: Non-zero exitcode (255) from "/opt/OpenTRS/bin/PostMaster.pl" > > procmail: Assigning "LASTFOLDER=/opt/OpenTRS/bin/PostMaster.pl" > > procmail: Unlocking ".lock" > > procmail: Assigning "LASTFOLDER=/opt/OpenTRS/var/spool/1" > > procmail: Opening "/opt/OpenTRS/var/spool/1" > > procmail: Acquiring kernel-lock > >>From [EMAIL PROTECTED] Tue Sep 17 11:42:03 2002 > > Subject: problem > > Folder: /opt/OpenTRS/var/spool/1 > > 2546 > > procmail: Notified comsat: otrs@0:/opt/OpenTRS/var/spool/1 > > > > NOW I am executing otrs cleanup as follows than the message comes up again > > . > > > > # sudo -u otrs /etc/rc.d/otrs cleanup > > Checking otrs spool dir... > > Starting otrs PostMaster... (/opt/OpenTRS/var/spool/1) > > Starting otrs PostMaster... (/opt/OpenTRS/var/spool/2) > > Starting otrs PostMaster... (/opt/OpenTRS/var/spool/3) done. > > > > The following messages are reported in /var/log/messages > > > > Sep 17 12:09:16 satan OpenTRS-PM[1343]: > > [Debug][/opt/OpenTRS/bin/PostMaster.pl][54] Global OpenTRS email handle > > (PostMaster.pl) started... > > Sep 17 12:09:16 satan OpenTRS-PM[1348]: > > [Debug][/opt/OpenTRS/bin/PostMaster.pl][54] Global OpenTRS email handle > > (PostMaster.pl) started... > > Sep 17 12:09:17 satan OpenTRS-PM[1353]: > > [Debug][/opt/OpenTRS/bin/PostMaster.pl][54] Global OpenTRS email handle > > (PostMaster.pl) started... > > > > > > Now I am executing the same command with root priviledge > > > > # /etc/rc.d/otrs cleanup > > > > The following messages are reported in /var/log/messages > > > > Sep 17 12:11:04 satan OpenTRS-PM[1392]: > > [Debug][/opt/OpenTRS/bin/PostMaster.pl][54] Global OpenTRS email handle > > (PostMaster.pl) started... > > Sep 17 12:11:04 satan OpenTRS-PM[1392]: > > [Debug][Kernel::System::PostMaster::NewTicket::Run][156] New Ticket > > [1010158] created (TicketID=157, ArticleID=447). > > Sep 17 12:11:04 satan OpenTRS-PM[1392]: > > [Debug][Kernel::System::PostMaster::NewTicket::Run][258] Sent no auto reply > > for Ticket [1010158] ("cust" [EMAIL PROTECTED]) > > Sep 17 12:11:04 satan OpenTRS-PM[1392]: > > [Debug][/opt/OpenTRS/bin/PostMaster.pl][66] Global OpenTRS email handle > > (PostMaster.pl) stoped. > > Sep 17 12:11:05 satan OpenTRS-PM[1399]: > > [Debug][/opt/OpenTRS/bin/PostMaster.pl][54] Global OpenTRS email handle > > (PostMaster.pl) started... > > Sep 17 12:11:05 satan OpenTRS-PM[1399]: > > [Debug][Kernel::System::PostMaster::NewTicket::Run][156] New Ticket > > [1010159] created (TicketID=158, ArticleID=448). > > Sep 17 12:11:05 satan OpenTRS-PM[1399]: > > [Debug][Kernel::System::PostMaster::NewTicket::Run][258] Sent no auto reply > > for Ticket [1010159] ("cust" [EMAIL PROTECTED]) > > Sep 17 12:11:05 satan OpenTRS-PM[1399]: > > [Debug][/opt/OpenTRS/bin/PostMaster.pl][66] Global OpenTRS email handle > > (PostMaster.pl) stoped. > > Sep 17 12:11:05 satan OpenTRS-PM[1406]: > > [Debug][/opt/OpenTRS/bin/PostMaster.pl][54] Global OpenTRS email handle > > (PostMaster.pl) started... > > Sep 17 12:11:05 satan OpenTRS-PM[1406]: > > [Debug][Kernel::System::PostMaster::NewTicket::Run][156] New Ticket > > [1010160] created (TicketID=159, ArticleID=449). > > Sep 17 12:11:05 satan OpenTRS-PM[1406]: > > [Debug][Kernel::System::PostMaster::NewTicket::Run][258] Sent no auto reply > > for Ticket [1010160] ("cust" [EMAIL PROTECTED]) > > Sep 17 12:11:05 satan OpenTRS-PM[1406]: > > [Debug][/opt/OpenTRS/bin/PostMaster.pl][66] Global OpenTRS email handle > > (PostMaster.pl) stoped. > > > > The following messages are reported in promail log > > /opt/OpenTRS/var/log/procmail--log > > > > procmail: [1064] Tue Sep 17 11:52:03 2002 > > procmail: No match on ! "^From.*@icompo.net" > > procmail: Locking "/opt/OpenTRS/var/INBOX.Backup.2002-09.lock" > > procmail: Assigning "LASTFOLDER=/opt/OpenTRS/var/INBOX.Backup.2002-09" > > procmail: Opening "/opt/OpenTRS/var/INBOX.Backup.2002-09" > > procmail: Acquiring kernel-lock > > procmail: Unlocking "/opt/OpenTRS/var/INBOX.Backup.2002-09.lock" > > procmail: Couldn't determine implicit lockfile from > > "/opt/OpenTRS/bin/PostMaster.pl" > > procmail: Locking ".lock" > > procmail: Executing "/opt/OpenTRS/bin/PostMaster.pl" > > mkdir /opt/OpenTRS/var/article/2002/09/17/435: Permission denied at > > /opt/OpenTRS/bin/..//Kernel/System/Article.pm line 157 > > procmail: [1064] Tue Sep 17 11:52:04 2002 > > procmail: Non-zero exitcode (255) from "/opt/OpenTRS/bin/PostMaster.pl" > > procmail: Assigning "LASTFOLDER=/opt/OpenTRS/bin/PostMaster.pl" > > procmail: Unlocking ".lock" > > procmail: Assigning "LASTFOLDER=/opt/OpenTRS/var/spool/2" > > procmail: Opening "/opt/OpenTRS/var/spool/2" > > procmail: Acquiring kernel-lock > >>From [EMAIL PROTECTED] Tue Sep 17 11:52:03 2002 > > Subject: problem > > Folder: /opt/OpenTRS/var/spool/2 > > 2546 > > procmail: Notified comsat: "otrs@0:/opt/OpenTRS/var/spool/2" > > procmail: [1148] Tue Sep 17 11:57:04 2002 > > procmail: No match on ! "^From.*@icompo.net" > > procmail: Locking "/opt/OpenTRS/var/INBOX.Backup.2002-09.lock" > > procmail: Assigning "LASTFOLDER=/opt/OpenTRS/var/INBOX.Backup.2002-09" > > procmail: Opening "/opt/OpenTRS/var/INBOX.Backup.2002-09" > > procmail: Acquiring kernel-lock > > procmail: Unlocking "/opt/OpenTRS/var/INBOX.Backup.2002-09.lock" > > procmail: Couldn't determine implicit lockfile from > > "/opt/OpenTRS/bin/PostMaster.pl" > > procmail: Locking ".lock" > > procmail: Executing "/opt/OpenTRS/bin/PostMaster.pl" > > mkdir /opt/OpenTRS/var/article/2002/09/17/437: Permission denied at > > /opt/OpenTRS/bin/..//Kernel/System/Article.pm line 157 > > procmail: Non-zero exitcode (255) from "/opt/OpenTRS/bin/PostMaster.pl" > > procmail: Assigning "LASTFOLDER=/opt/OpenTRS/bin/PostMaster.pl" > > procmail: Unlocking ".lock" > > procmail: Assigning "LASTFOLDER=/opt/OpenTRS/var/spool/3" > > procmail: Opening "/opt/OpenTRS/var/spool/3" > > procmail: Acquiring kernel-lock > >>From [EMAIL PROTECTED] Tue Sep 17 11:57:04 2002 > > Subject: new problem > > Folder: /opt/OpenTRS/var/spool/3 > > 2558 > > procmail: Notified comsat: otrs@0:/opt/OpenTRS/var/spool/3 > > > > > > When I execute otrs cleanup as root only that time the message comes back > > but it does not happen again ,the messages are removed from the spool > > folder. > > > > Thanks for your interest and help Martin . > > > > regards, > > tripal > > > > ----- Original Message ----- > > From: "Martin Edenhofer" <[EMAIL PROTECTED]> > > To: <[EMAIL PROTECTED]> > > Sent: Monday, September 16, 2002 8:16 PM > > Subject: Re: [otrs] emails are showing up again > > > > > > > >>Hi Tripal, > >> > >>On Mon, Sep 16, 2002 at 07:35:26PM +0200, tripal jadeja wrote: > >> > >>>I am new to otrs , just installed it on suse 7.3 with mysql and all > >> > > required > > > >>>perl modules. > >>>[...] > >>>Everything is fine untill here . > >>>But when the hourly cron job "/etc/rc.d/otrs cleanup " for user otrs > >> > > gets > > > >>>executed the problem starts. > >>>After execution of "/etc/rc.d/otrs cleanup >> /dev/null" the the > >> > > ticket is > > > >>>getting locked again with a status of new message in that ticket. > >>>The message no 1 (reply1) appears back as the next message in that > >> > > ticket > > > >>>thread and ticket is again getting status locked > >>>The below is the the thread sequence from otrs . > >>>[...] > >>>and after every hour its adding the same message again to the thread. > >>>The problem does not end here , > >>>[...] > >>>I hope I have make my problem clear :-) , so please somebody help me to > >> > > get > > > >>>the cause of this problem . > >> > >>Ja. :-) It's a file permission problem. > >> > >>Please try to set the default group of the otrs user to nogroup (GID > > > > 65534). > > > >>[/etc/passwd] > >>otrs:x:501:100::/opt/OpenTRS/:/bin/false > >>[...] > >> > >>To: > >>[...] > >>otrs:x:501:65534::/opt/OpenTRS/:/bin/false > >>[...] > >> > >>Try "/etc/rc.d/otrs cleanup" and all emails should be processed. Then you > > > > get no > > > >>more follow ups hourly. > >> > >>Feedback would be nice. So I can fix (add) this info to the next version. > >> > >>Thanks! > >> > >> > >>>Tripal Jadeja > >> > >>Have a lot of fun. > >> > >> Martin > >> > >>-- > >>Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ > >>-- > >>"Security is a process, not a product." - Bruce Schneider > >> > >>_______________________________________________ > >>OpenTRS mailing list: otrs - Webpage: http://otrs.org/ > >>Archive: http://lists.otrs.org/pipermail/otrs > >>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > > _______________________________________________ > > OpenTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > -- > Dipl.-Ing. > Christoph Kaulich Tel.: ++49 (0) 531 / 2 405 551 > GNS mbH Fax : ++49 (0) 531 / 2 405 552 > Wilhelmitorwall 3 mailto:[EMAIL PROTECTED] > 38118 Braunschweig http://www.gns-mbh.com > > > > _______________________________________________ > OpenTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs _______________________________________________ OpenTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
