Hello,
attached you will find the 3 messages. File 545.txt is the answer from an agent to a new ticket. File 546.txt is the reply from the customer to this answer and file 547.txt is the auto-reply for the new ticket.
Tschoe
Ralph
-----Ursprüngliche Nachricht-----
Von: Sebastian Wormser [mailto:[EMAIL PROTECTED]]
Gesendet: Dienstag, 24. September 2002 10:45
An: [EMAIL PROTECTED]
Betreff: Re: [otrs] Special characters in the subject
Hi Ralph,
Zitat von Ralph Müller <[EMAIL PROTECTED]>:
> But now I experienced a problem with special characters
> (Umlauten) in the subject. If a customer uses such characters
> in the subject field and than he/she answers to an reply, the
> answers is not attached to the existing case, a new case is
> opened instead.
> Any hints?
Can you provide the subject lines of those Tickets/Articles?
Is the Ticket-Number still present in the reply?
> Ralph
cu,
Sibbi
--
You can observe a lot by just watching.
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From: Support <[EMAIL PROTECTED]> To: =?iso-8859-1?Q?Ralph_M=FCller?= <[EMAIL PROTECTED]> Subject: [Ticket#: 1010137] RE: =?iso-8859-1?Q?AW=3A [...] In-Reply-To: <E3B40F0268A4D5119E17005004879C0D09C209@mailhost> Message-ID: <[EMAIL PROTECTED]> X-Mailer: Open-Ticket-Request-System Mail Service (1.11) X-Powered-By: OpenTRS (http://otrs.org/) X-OTRS-Loop: [EMAIL PROTECTED] Precedence: bulk X-Loop: [EMAIL PROTECTED] Content-Type: text/plain; charset=iso-8859-1 Content-Transfer-Encoding: 8BIT Mime-Version: 1.0
Thanks for your e-mail. A new ticket has been created. You wrote: > was heisst hier ruhig bleiben! > Schnelle Hilfe bitte! > > Tschoe > > -----Ursprüngliche Nachricht----- Your e-mail will be answered by a human asap Have fun with OTRS! :-) Your OTRS Team
>From [EMAIL PROTECTED] Tue Sep 24 10:21:52 2002
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From: =?iso-8859-1?Q?Ralph_M=FCller?= <[EMAIL PROTECTED]>
To: TestRalph <[EMAIL PROTECTED]>
Subject: =?iso-8859-1?Q?AW=3A_=5BTicket=23=3A_1010136=5D_Re=3A_=DCberal?=
=?iso-8859-1?Q?l_Probleme=21?=
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was heisst hier ruhig bleiben!
Schnelle Hilfe bitte!
Tschoe
-----Ursprüngliche Nachricht-----
Von: Support [mailto:[EMAIL PROTECTED]]
Gesendet: Dienstag, 24. September 2002 10:21
An: Ralph Müller
Betreff: [Ticket#: 1010136] Re: Überall Probleme!
Sehr geehrter Ralph Müller,
bitte bleiben Sie ruhig und schildern sie uns Ihre Probleme.
MfG
RM
Ralph Müller <[EMAIL PROTECTED]> schrieb:
> Es gibt nur noch Probleme!
>
>
>
Sehr geehrte Damen und Herren,
Mit freundlichen Grüßen
Ralph Müller
Ihr OTRS Team
--
Ralph Mueller
--
From: Support <[EMAIL PROTECTED]> To: Ralph Müller <[EMAIL PROTECTED]> Subject: [Ticket#: 1010136] Re: Überall Probleme! In-Reply-To: <E3B40F0268A4D5119E17005004879C0D09C208@mailhost> Message-ID: <[EMAIL PROTECTED]> X-Mailer: Open-Ticket-Request-System Mail Service (1.11) X-Powered-By: OpenTRS (http://otrs.org/) X-OTRS-Loop: [EMAIL PROTECTED] Content-Type: text/plain; charset=iso-8859-1 Content-Transfer-Encoding: 8BIT Mime-Version: 1.0 Sehr geehrter Ralph Müller, bitte bleiben Sie ruhig und schildern sie uns Ihre Probleme. MfG RM Ralph Müller <[EMAIL PROTECTED]> schrieb: > Es gibt nur noch Probleme! > > > > Sehr geehrte Damen und Herren, Mit freundlichen Grüßen Ralph Müller Ihr OTRS Team -- Ralph Mueller --
