Hello,
I did already open a ticket in the demo system. But the error does not appear there.
I think, it is because of the status of the ticket. The ticket in trouble is set to the status 'waiting_for_customer' and if the customer replies to the appropriate mail, than a new ticket is open (but only if there are special characters in the subject).
Tschoe
Ralph
-----Ursprüngliche Nachricht-----
Von: Stefan Wintermeyer [mailto:[EMAIL PROTECTED]]
Gesendet: Dienstag, 24. September 2002 12:17
An: [EMAIL PROTECTED]
Betreff: Re: [otrs] Special characters in the subject
Hi Ralph,
On Tue, Sep 24, Ralph Müller wrote:
> attached you will find the 3 messages. File 545.txt is the answer from
> an agent to a new ticket. File 546.txt is the reply from the customer
> to this answer and file 547.txt is the auto-reply for the new ticket.
Sorry to be so stiff-necked, but could you please do it with the demo
OTRS system and than open a bug in buzgzilla (adding the trouble ticket
number of the ticket). That would make the debugging so much easier for
us. Thank you!
take care
Stefan Wintermeyer
--
Stefan Wintermeyer
OK, folks, show's over. Nothing to see here. Show's O My God! A
horrible plane crash! Hey, everybody, get a load of this: flaming
wreckage! Crowd around... (Chief Clancy Wiggum)
"The Simpsons"
_______________________________________________
OpenTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
