Hallo,
Yesterday I installed OpenTRS BETA7 on FreeBSD 4.6.2-p2 with
PostgreSQL. The install went fine once I got all the Perl modules
installed, though I think I need to setup mod_perl to get the speed I'd
like. Some comments/suggestions...
- in the INSTALL document, step 2, it would be useful if you mentioned
that the otrs user needs to be in the nogroup group to work properly
later with SetPermissions.pl etc.
- to get the initial PostgreSQL-specific schema file working I had to
do the insert twice - the first time there were many errors about
missing tables, but the second time it worked fine (I'm guessing
because the tables were there from the first insert :). This should
probably be documented, or the order of table creation changed around
in the SQL.
- I had to do a "chgrp -R www $HOME/var/article" to allow Apache to
write copies of the messages sent. Maybe document this?
- Most of the general otrs config seems to be in the Kernel/Config.pm
file, which I'd assume is overwritten if I do an upgrade. Might be
worth looking into something like Mailman or FreeBSD has, where the
application has default settings which are overridden (if needed) by a
file that's not included in the application tarball. Makes upgrades
easier. :)
I think that's it for now, just getting into setting up users/groups
and queues now, so will probably have more to comment on later. :)
Also, I can definitely host an FTP mirror in Canada if there's
interest, and possibly a demo system depending what's needed for that...
Thanks for the cool software!
Bryan
--
Bryan Fullerton http://bryanfullerton.com/
Core Competency uunet.ca!gts!cspace!bryanf
Samurai Consulting Inc.
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- Re: [otrs] new install info and comments Bryan Fullerton
- Re: [otrs] new install info and comments Martin Edenhofer
- Re: [otrs] new install info and comments Bryan Fullerton
- Re: [otrs] new install info and comments Bryan Fullerton
- Re: [otrs] new install info and comments Martin Edenhofer