[otrs] serious bug in AgentCompose and CarbonCopy (Cc) handling

[Phil Davis]

I have only noticed this since upgrading to BETA8 but if there is a long CC list including
real names with spaces in then when AgentCompose is called the web form presented to the
user truncates the CC addresses at an arbitarry point.

This then leads to corrupt email addresses being used when sending out the reply.

E.g.

CC: Name One <[EMAIL PROTECTED]>, Name Two <[EMAIL PROTECTED]>,
Name Three <[EMAIL PROTECTED]>

Then when AgentCompose shows this to the user the CC web input field is just
something like:

CC: Name One <[EMAIL PROTECTED]>, Name Two

When you send it the system actually tries to send to "Name Two" which, depending
on the MTA, will either cause an error or append some local domain.

See ticket 20021106100009010 at [EMAIL PROTECTED] for an example of this.

Even worse the zoom view of the agent response shows the correct CC values but when
you look at the plain text version you see the actual truncated data that was really sent.

--
Phil Davis


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