Hi Marco, On Thu, Nov 21, 2002 at 09:20:54PM +0100, Marco Cintolesi wrote: > Here in Technets the OTRS is becoming the "killer app" for the customer > support, we are very happy with the app, and we can start to ask some > features to the development team: > > The most requested feature from the customer support team is the possibility > to add to the responses some "standard attachments", because with some > "fixed" responses they have to send many brochures or manuals in pdf format.
That's a pretty good idea! ;-))) Cool!! > The idea: > Add to the Responses page a field to add attachments and store them in the > db in some BLOB fields. > > Any other user can like this ??? and.....Martin, is this possible ?? (let me > know if u need some more infos about, or some help ;-)))) I'll implement this (fast)! > Many other requests to come (sigh) > > Cheers > > Marco Cintolesi Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneider _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
