|
Mabuhay OTRS Team!
Im having a problem in integrating SMS to OTRS. I
have already installed OTRS system and
it already works with both email and webform
reports. What I need to incorporate is
SMS or Text Messaging which is one of the
cheapest communication medium in the Philippines.
Besides, SMS messaging is the most reliable means
of network trouble reporting coz SMS
is network-independent unlike email and web
reporting.
If a certain customer wants to report a trouble,
he can send the report via SMS to
a cellular phone or SMS gateway.
Here's how i implemented it so that I can use
OTRS:
1. An SMS message or ticket request is sent to
our SMS Gateway.
2. SMS is
converted to Email (local otrs user email).
3. The SMS message then appears to the OTRS
queue.
How to notify the sender thru SMS? The
SMS notification must
also contain the ticket number.
Do you have any implementation similar to or
much better than this?
best regards, --edwin [EMAIL PROTECTED] _________________ \_____\__\ ____/__/ Edwin D. Viņas <http://edwin.ontheweb.com> \ _____\__\ ___/__/ SRSII, DOST-ASTI, PREGINET Project \ _____\__\__/__/ Mobile:+639202612660 Tel:+6324351071 \______\__\/__/ "IF OTHERS THINK 10 MINUTES AHEAD; '02 \______\___/ FILIPINOS MUST THINK 10 YEARS AHEAD". |
