Hi Edwin, thank your for your e-mail.
Edwin D. Viņas <[EMAIL PROTECTED]> wrote: > Here's how i implemented it so that I can use OTRS: > 1. An SMS message or ticket request is sent to our SMS Gateway. > 2. SMS is converted to Email (local otrs user email). > 3. The SMS message then appears to the OTRS queue. > > How to notify the sender thru SMS? The SMS notification must > also contain the ticket number. The SMS to E-Mail gateways I know work in both ways and they use the phone number of the SMS sender as a part of the e-mail address. This makes it possible to use the same gateway backwards (sending an e-mail to this special address which will be converted to an SMS). Example: [EMAIL PROTECTED] In this case you should not worry about a thing. I would only keep the standard response short (maybe less than 160 characters). Have fun with OTRS! Stefan Wintermeyer -- OTRS Team Mailbox - Manage your communication! Web: http://otrs.org/ - Lists: http://lists.otrs.org/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
