Hi Jake, On Thu, Feb 06, 2003 at 02:39:18PM -0500, Covert, Jake wrote: > How do I delete emails from the system? > [1.0rc3]
You can't "delete" emails/tickets via the agent frontend. The normal way is to close the ticket and it is not shown anymore (but is used for stats,...). A solution to "delete" emails/tickets from the database would be: Add a delete queu, move all "delete"-tickets to this queue and use the bin/GenericAgent.pl (http://otrs.org/pages/index.pl?Action=Ext&Site=Docu/generic-agent-example.html#AEN930). More questions? > Jake Covert > Infrastructure Analyst > Electronic Data Systems Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 8:43pm up 105 days, 23:20, 6 users, load average: 0.17, 0.22, 0.17 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
