Hi it's me again ;-)
Perhaps I am a little bit confused because of looking into the sources the whole weekend.
Possibly a short question on "defaults for compose message" (Defaults.pm)
The AgentCompose.dtl is always taking "open" (Next state of ticket). I know this has worked before.
# --------------------------------------------------- #
# defaults for compose message #
# --------------------------------------------------- #
# default compose next state
$Self->{DefaultNextComposeType} = 'closed';
...
# next possible states for compose message
$Self->{DefaultNextComposeStateType} = ['open', 'closed', 'pending auto', 'pending reminder'];
…
The same with
# PendingDiffTime
# (Time in sec. which "pending date" shows per default) [default: 24*60*60 -=> 1d]
$Self->{PendingDiffTime} = 168*60*60;
The pending time is always 24 hours?!
Did I oversee something?
Cheers,
Marc
