Hi Jake, On Fri, Mar 07, 2003 at 01:53:27PM -0500, Covert, Jake wrote:
> 1) Default Customer ticket submit return screen: > > A number of my customers have suggested that after they submit a new ticket > via the web interface, the next screen they return to should be 'My Tickets' > view rather than the 'Ticket Zoom' view. They see the add notes to existing > tickets fields and the submit button and end up trying to submit their > ticket again and again. > > This ends of attaching a lot of empty notes as they think that the 'store' > or 'submit' button hasn't worked. If you don't want to change this, is it > something I can change locally? It sound logical. I added a config option (CustomerNextScreenAfterNewTicket) which default is the 'My Tickets' view. > 2) 'Store' button: > > Can you change this to 'Submit'. It would make more sense I think. (Though > technically, w/ a local database, store, is more accurate........) Done. > Jake Covert Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 4:08pm up 22 days, 2:29, 6 users, load average: 0.63, 0.48, 0.35 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
