I'm not quite clear on which of these might be able to support what I need the server to do. What I need is for the server to send a copy of the ticket to an email address when the ticket is closed. I will use a printer to print anything that comes to this email address. If there is already documentation on how to do this somewhere could you please point me in the right direction.
Travis Kelley > OTRS supports different sorts of notifications/responses via email. > > Auto: > ===== > * auto response to the sender (auto reply if a customer sends a new > ticket or a follow up) - configurable for each queue > * ticket state notification for the sender - configurable for each > queue (CVS) * ticket owner notification for the sender - > configurable for each queue (CVS) * ticket queue notification for > the sender - configurable for each queue (CVS) * new ticket > notification for the agent - configurable for each agent * ticket > follow up notification for the agent - configurable for each agent * > new ticket in personal queues notification for the agent - > configurable for each agent * ticket lock timeout notification for > the agent - configurable for each agent > > Manual: > ======= > * OTRS sends the agent answers also to the sender > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
