I have been looking at the code for otrs and what I want to accomplish is to write the message to a file when it is closed. Here is the quick code I have written to do this:
open(LOG, ">>/test.txt"); print LOG "This is a test"; close (LOG); I can put this in the index.pl and it will prints to the file. I also tried putting it into AgentClose.pm but I couldn't get the code to execute there. Could you give me some advice on where to put something along these lines to output all the ticket information to the file when the ticket is closed. Travis _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
