Hi Jake, On Fri, Mar 21, 2003 at 10:58:29AM -0500, Covert, Jake wrote: > It appears that OTRS 1.0.1 does not have the ability to process html > formatted emails received from the customer. Is this a known limitation?
No, OTRS is able to process html formatted emails. If it's a HTML only email (without plain text) then you have problem to use the customer text for std. responses, ... I put it to the TODO list to parse the customer HTML only email to get the plain text. > Jake Covert Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
