I need help from someone. My boss wants a few specific statistics and I'm not sure how to get 'em for him from OTRS.
First thing: ============================ Only one metric per chart. Right now, all the stats are jammed onto one graphic that high-level types can read very well. How can I turn some of those options off? Then I could just make one chart per metric or something like that. Second thing: ============================ Number of requests per Queue? Third thing: ============================ Length of time that tickets were open. (How long did it take for the technicians to solve the request.) Not sure how something like this would get reported. Maybe average ticket duration with a Max. / Min. for a given week / month? I would really appreciate anyone's help. ********************************* Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group (586) 986-9698 Work (586) 518-3859 Pager http://www.eds.com ********************************* _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
