Hi Charles, On Mon, Jun 02, 2003 at 04:01:27PM -0400, Charles R. Rusty Thompson wrote: > Over the weekend somebody attempted to send us a word document full of > screen captures (3.5 meg or more) that just refused to be imported to the > ticket thread for a case. The result was 100 follow ups of the same > message... none of which ever got fully imported or deleted from the mail > server. > > My current working theory (I know nothign of MySQL) is that the table for > attachments has a size limit on the attachment blob (if it is a blob) and > MySQL doesn't have table autosizing enabled (if that's an option) the result > being that the data could not be imported, it bombed on saving the > attachment and thus, the full import cycle never completed. I fear I may > find a database full of junk when I start looking. > > 1) How can safely delete these 100 or so follow ups and matching attachments > from the table?
With SQL: *) SELECT id FROM article WHERE a_message_id = "your-email-message-id"; *) DELETE FROM article WHERE id = ???; *) DELETE FROM article_attachment WHERE article_id = ???; > 2) How can I prevent this in the future? See: http://doc.otrs.org/1.1/html/performance-tuning.html#PERFORMANCE-TUNING-OTRS -=> TicketStorageModule (Increase the MySQL max_allowed_packet config option or use the FS backend.) > Also, is ticket merging possible in the next release? We have alot of people > who send in an email the follow up five minutes later with "I forgot to > mention" and end up opening two cases. Yes, it's on the TODO list. > CT -Martin _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
