Hello, Ive recently installed and configured OTRS but i see 3 litle problems, Could you please read untill the end. id like to know if im wrong.
1) I use Mod_perl to make the OTRS 1.1.2 run. It works but i dont understand very well how this line works in my httpd.conf. Perlrequire $ORTS_HOME/scripts/apache-perl-startup.pl Cause it is being executed at the begining of apache (as i wanted) but when "$OTRS_HOME/bin/cgi-bin/Customer.pl" is executed whitout theses lines use Kernel::Config; use Kernel::Config::ModulesCustomerPanel; use Kernel::System::Log; use Kernel::System::WebRequest; use Kernel::System::DB; use Kernel::System::AuthSession; use Kernel::System::CustomerAuth; use Kernel::System::CustomerUser; use Kernel::System::Permission; use Kernel::Output::HTML::Generic; I get some errors like Name "Kernel::System::AuthSession::CheckSessionID" used only once: possible typo at /home/httpd/htdocs/otrs/bin/cgi-bin/customer.pl line 606. Name "DBI::errstr" used only once: possible typo at /home/httpd/htdocs/otrs/bin/cgi-bin/customer.pl line 127. Can't locate object method "new" via package "Kernel::Config" (perhaps you forgot to load "Kernel::Config"?) at /home/httpd/htdocs/otrs/bin/cgi-bin/customer.pl line 67. [Fri Jun 27 12:22:32 2003] [error] [client 192.168.2.36] Premature end of script headers: /home/httpd/htdocs/otrs/bin/cgi-bin/customer.pl That means that the modules are not loaded into memory, i thought the apache configuration line "Perlrequire $ORTS_HOME/scripts/apache-perl-startup.pl" was supposed to do that. there is a sentense i didnt catch in the installation doc : - Change the default startup script location of - Change the default startup script location of your httpd to $OTRS_HOME/scripts/apache-perl-startup.pl in httpd.conf your httpd to $OTRS_HOME/scripts/apache-perl-startup.pl in httpd.conf what shall i do with it. Could any one tell me how to use mod_perl and Perlrequire more efficiently at the end of this mail ill give you some more configuration file. 2)While configuring OTRS i found out that using the customer interface i could not send a ticket to different Queues using only one "system mail address destination" filtered from the creator of the ticket. I've allready configured my qmail server with procmail to filter all incoming mails, so that when sending mail to the OTRS System email address with a mailer, emails are rederected to differents queues depending on the From header. But it daosnt work with the customer interface cause it doasnt send any mail to qmail to create a ticket. I need some help, i'd be very glad if any one can answer me on that point. 3) While creating a ticket by emailing the OTRS email address i cannot see the ticket ive created under the customer interface, only in the user interface. is it normal and how could i go against it (filling some headers....?) ################## CONFIGURATION FILE Vhost.conf </VirtualHost> <VirtualHost xxx.xxx.xxx.xxx:80> ServerName xxx DirectoryIndex /customer.pl Alias /otrs-web "/home/httpd/htdocs/otrs/var/httpd/htdocs/" DocumentRoot /home/httpd/htdocs/otrs/bin/cgi-bin Perlrequire /home/httpd/htdocs/otrs/scripts/apache-perl-startup.pl <Location "/home/httpd/htdocs/otrs/bin/cgi-bin"> SetHandler perl-script PerlHandler Apache::Registry Options ExecCGI PerlSendHeader On </Location> <Directory "/home/httpd/htdocs/otrs/bin/cgi-bin"> AllowOverride None Options ExecCGI Order allow,deny Allow from all </Directory> </VirtualHost> Vinni _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs