Last week I had a big bug with the function of mail pop from a mail server to a tickets queue . There was a hundred of mails which were imported at a time and the pop process forked infinitely until the system stop the joke with a "Too many connections" . The result is that queue have now more than 400 bad tickets .
As Martin told me , I tried using the Generic Agent to move the hundreds of bad tickets generated by the junked pop from one queue to another but it did nothing.
because i could not find a way to purge the queues quickly, I tried to rename a queue to a junk name and create another with the old name in order to move the few good tickets to the good queue. and now neither the newest queue nor the oldest are visible anywhere
so i think the best thing is to destroy everything in OTRS and reinstall.
but I dont know how to keep the good tickets ! is it possible to export tickets to TRUE mail folders in order to re-import them in a new DB ?
it is the third time i am in a cul-de-sac whith OTRS. I think too much functions have no undo , and too much things are swallowed by the DB without external backup .
Another problem : when popping mails to tickets, the tickets are created with the date of now, and not the original date of the mails, which is not necessarily now.
Any help ?
Thank in advance
Jerome
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