Hi Jerome, On Tue, Jul 22, 2003 at 12:56:11PM +0200, Jerome Le Montreer(lx-prv) wrote: > Last week I had a big bug with the function of mail pop from a mail server > to a tickets queue . There was a hundred of mails which were imported at > a time > and the pop process forked infinitely until the system stop the joke > with a "Too many connections" . > The result is that queue have now more than 400 bad tickets . > > As Martin told me , I tried using the Generic Agent to move the hundreds > of bad tickets generated by the junked pop from > one queue to another but it did nothing.
Check the name of the queue (case sensitive). The Generic Agent works well. > because i could not find a way to purge the queues quickly, > I tried to rename a queue to a junk name and create another with the old > name > in order to move the few good tickets to the good queue. > and now neither the newest queue nor the oldest are visible anywhere > > so i think the best thing is to destroy everything in OTRS and reinstall. > > but I dont know how to keep the good tickets ! > is it possible to export tickets to TRUE mail folders > in order to re-import them in a new DB ? No, it's not implemented because normally you dump the database and pipe it into a new database. > it is the third time i am in a cul-de-sac whith OTRS. > I think too much functions have no undo , There is mostly no undo for ticket actions because it's important to log all ticket events to have a full history of all. > Another problem : when popping mails to tickets, the tickets are created > with the date of now, and not the original date of the mails, which is not > necessarily now. This is correct, because each sender of an email can set the date of the email. -=> So OTRS is using the arrival time. > Jerome Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 9:13pm up 164 days, 6:40, 6 users, load average: 0.18, 0.17, 0.18 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
