That's correct, does jmartins have admin rights? If so then he can do as he pleases.
Erik Mathis AIU Dunwoody Network Administrator > -----Original Message----- > From: Duarte Cordeiro [mailto:[EMAIL PROTECTED] > Sent: Thursday, August 28, 2003 8:08 AM > To: 'User questions and discussions about OTRS.' > Subject: [otrs] Malfunction of ticket lock ? > > > I run into a problem today... > > Someone took a ticket from a queue and took control of it: > > Lock Ticket lock. - cfernandes (Carlos Fernandes) > 08/28/2003 11:41:04 > OwnerUpdate New Owner is 'cfernandes' (ID=4). - cfernandes (Carlos > Fernandes) 08/28/2003 11:41:04 > > Another user suposelly looked to the queue and saw that > ticket (I suppose it happened before the lock). And promptely > went to solve it, taking its ownership: > > SendCustomerNotification Sent notification to '"Helpdesk" > <[EMAIL PROTECTED]>'. 08/28/2003 11:41:05 > OwnerUpdate New Owner is 'jmartins' (ID=6). - jmartins (Jorge > Martins) 08/28/2003 11:43:30 > > How the hell can this happen ? > Even if the later user view hasn't refreshed (and for him the > ticked is still unlocked and without owner), OTRS shouldn't > allow a user to take ownership from a ticket who is already > assigned... or should ? > > I though that when a user locks and sets the ticket ownership > to him, it disappeared from the other users views.. Am I > wrong with this though ? > > Thanks, > > DC > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
