Hi Gerold, Hi Martin, > -----Ursprungliche Nachricht----- > Von: Martin Edenhofer [mailto:[EMAIL PROTECTED] > Gesendet: Donnerstag, 4. September 2003 21:54 > An: User questions and discussions about OTRS. > Betreff: Re: [otrs] Support for customer/company/employee/contact > persons > > > Hi Gerold, > > On Wed, Sep 03, 2003 at 04:23:14PM +0200, Gerold Gruber wrote: > > as far as I saw and understand OTRS (1.0, 1.1.1), > > there is currently only the single caller/mail writer > > as customer model implemented. > > I am looking for support for a customer (which means > > a company with possibly several employees/ contact persons) > > model, which would make it possible to use OTRS in > > much more companies as with the simple structureless > > idea of the "patient".
We had the same "problem" here. > > If there are such intentions and manpower is the missing > > thing, I'm willing to invest into such an implemention > > with a little team of software developers. > > I'm not sure if you are looking for that, but OTRS is able to > deal with customers (contact persons) which can have the same > customer id (one company). That's our current workaround. Would be nice if you could add a part in the documentation describing the actual meaning of the field. We really can't figure out. Also we are using it now as some kind of free field > > -=> That means a customer can see all tickets in the > customer interface with the same customer id. > That's great news > > Greetings > > > > Paul (aka Gerold Gruber) > > Martin Thorsten > > -- > Martin Edenhofer - <martin at edenhofer.de> - > http://martin.edenhofer.de/ > -- > Perfection is our goal, excellence will be tolerated. -- J. Yahl > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
