Hi Martin, > > # MoveInToAllQueues -> useful for ASP > > # (Possible to move in all queue? Not only queue which > > # the own groups) [1|0] > > $Self->{MoveInToAllQueues} = 0; > > If you set this to '1', the the agent will be able to move tickets into > RO queues.
But that allows the agent to see all queues in the system, something I'm trying to avoid. I ended up working around the problem by creating queues (i.e. "To: Tier II") which GenericAgent checks every 5 minutes and moves into the correct queue. Perhaps an automated "gateway" queue feature could be created in the future? Seems to be working for now :) Thanks, Paul _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/