On Wednesday, October 01, 2003 10:46 PM Wes Plate <[EMAIL PROTECTED]> wrote: > Let's say a customer replies, so I have a "New Message" waiting for > me. Let's say that I'm not going to reply right away, but I'm also > not going to close the ticket. > > How can I make a message not keep telling me it is new without > replying to the customer?
Try using the 'Pending' functions. hth, Robert Kehl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
