> > On Tue, Oct 07, 2003 at 10:16:49PM +0200, Robert Kehl wrote: > > > Let's say a customer replies, so I have a "New > Message" waiting for > > > me. Let's say that I'm not going to reply right away, > but I'm also > > > not going to close the ticket. > > > > > > How can I make a message not keep telling me it is new without > > > replying to the customer? > > > > Try using the 'Pending' functions. > > Jepp. Or just add a note (the last article need to be from you). >
It would be nice if tickets created by phone-view wouldn´t be handled as new. As I´m the one who created the ticket, I know it´s not new =) Lars
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