Hi all, I would like to get an approximation of the complexity for having more grnular access control for the customer users, especially on the customer.pl we page.
Problem is: We have customers using customer.pl to create new tickets and view the status of existing tickets. For very big customers, we have the requirement to support one more access level, namely a customer site. A customer is divided into several sites, and each site has some site's contacts which have the rights to open/view tickets for *their own site* only. With the current 2-levels architecture (customer/customerUser), we basically would have to create a new customer for each new site, and call the customers like 'customerA-site1', 'customerA-site2', 'customerB'... and so on. We then loose a global view of all the tickets linked to 'customerA'. Do you see it as feasible to have such a feature ? Customer users are being looked up in an LDAP directory. Next question will be: can we have a kind of 'super' user for a customer, able to see the tickets of all the sites ? Thx for your ideas and comments. BR, - Patrick - __________________________________________________________________ DISCLAIMER This email and any files transmitted with it, including replies and forwarded copies (which may contain alterations) subsequently transmitted from the Company, are confidential and solely for the use of the intended recipient. It may contain material protected by attorney-client privilege. The contents do not represent the opinion of Dimension Data Switzerland except to the extent that it relates to their official business. If you are not the intended recipient or the person responsible for delivering to the intended recipient, be advised that you have received this email in error and that any use is strictly prohibited. If you are not the intended recipient, please advise the sender by return e-mail, then delete this message and any attachments. Dimension Data Switzerland : http://www.ch.didata.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
