Yes, I do. But my problem is, that the sender of the note then is the agent, not the customer. I would add a note (or a Phone Call) with the customer as sender.
Jan >Had you thought of adding a note to the original ticket? (With an >appropriate heading). > > >On Wed, 2003-10-29 at 09:41, [EMAIL PROTECTED] wrote: >> Hello, >> >> if I do like you wrote me, I add an answer to the ticket, but I want to add >> a follow-up from the customer. >> >> Jan >> >> >> >> >>>Hello, >>> >>>just open the ticket in detail view. On the right side you´ve got the >>> option you are looking for. >>> >>> >>>Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
